Technical Sales Manager

Hayward Holdings, Inc.

Technical Sales Manager providing field-based support for Hayward pool products and dealers. Collaborating with various teams to develop strategies and enhance customer experience in the Riverside area.

Posted 5/29/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

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Hard Skills

technical experienceswimming pool productsrepairsapplicationsbusiness toolsreporting systemsproject management

Soft Skills

problem-solvingcollaboration

Certifications & Qualifications

high school diploma4-year degree

Industry Keywords

pool industryfield-managementservice providerscustomer segmentssales strategiesaftermarket support

About the role

Key responsibilities & impact

Partner with DSMs, BDMs, and the RSTM to create and execute market-specific sales and service strategies.
Identify opportunities to grow sales within specific product categories, customer segments, or markets.
Conduct regular business review meetings to evaluate progress, address gaps, and adjust plans.
Implement initiatives to enhance the Hayward experience, including aftermarket support, training, and service network optimization.
Build, train, and maintain a robust network of service providers to perform repairs and support Hayward products.
Identify and recruit service providers to address network gaps.
Serve as a technical resource and resolve escalated service issues.
Train service providers directly or in collaboration with the RSTM.
Manage territory budgets and contribute to annual sales planning.
Support trade customers, including builders, retailers, dealers, and service providers, to achieve sales goals.
Conduct customer visits with DSMs to strengthen relationships and onboard new dealers.
Facilitate training events and participate in trade shows and other local events to engage customers.
Act as the local corporate presence for technical services, proactively managing customer relationships through site visits, feedback, and training.
Address and resolve escalated customer service issues.
Conduct on-site repairs or education sessions as needed.

Requirements

What you’ll need

High school diploma required; 4-year degree or pool industry experience preferred.
3+ years of technical experience in the pool industry, ideally in a field-management role.
Expertise in swimming pool products, repairs, and applications.
Proficiency in business tools and reporting systems.
Strong skills in problem-solving, collaboration, and project management.
Reside within Riverside County to facilitate effective coverage.

Benefits

Comp & perks

Professional development opportunities