Hayden AI

Director of Service Delivery

Hayden AI

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $158,612 - $206,195 per year

Job Level

Lead

About the role

  • Own end-to-end service delivery for Route Annotation, QA, data processing, and supporting program management functions.
  • Translate strategic objectives into executable operating plans, KPIs, and delivery commitments.
  • Ensure delivery outcomes meet quality, cost, and timeline expectations for customers and internal stakeholders.
  • Lead, develop, and scale high-performing internal teams across service delivery functions.
  • Manage and optimize the performance of multiple subcontractors and third-party vendors, ensuring results are delivered through clear SLAs, metrics, and accountability.
  • Establish and maintain quality standards across annotation, QA, and data processing workflows.
  • Apply Lean Six Sigma principles to identify inefficiencies, reduce variation, and improve throughput, quality, and cost.
  • Partner closely with Product, Engineering, Quality, Field Operations, and Customer teams to ensure alignment and smooth handoffs.

Requirements

  • Bachelor’s degree in Business Administration, Engineering, Operations Management, Computer Science, or a related field (or equivalent practical experience).
  • 10+ years of experience in service delivery, operations, or program management roles within technology, data, or services organizations.
  • Proven experience leading teams while also delivering results through multiple subcontractors or external partners.
  • Strong operational rigor with the ability to manage complex, multi-threaded delivery environments.
  • Excellent executive communication skills, with comfort operating at both strategic and tactical levels.
  • Position requires up to 10% travel.
Benefits
  • Options for medical, dental, and vision coverage for employees and dependents (for US employees)
  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
  • 401(k) with 3% company matching
  • Unlimited PTO
  • Daily catered lunches in our San Francisco office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service deliverydata processingquality assuranceLean Six SigmaKPI developmentoperating plansperformance optimizationworkflow managementprogram managementcost management
Soft Skills
leadershipteam developmentcommunicationstrategic thinkingoperational rigoraccountabilitycollaborationproblem-solvingexecutive communicationstakeholder management