Hayden AI

Service Delivery Manager

Hayden AI

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $125,385 - $163,000 per year

About the role

  • Own end-to-end service delivery for route annotation and related operational workflows.
  • Translate quarterly and monthly objectives into clear operating plans, capacity models, and daily execution priorities.
  • Ensure delivery meets defined quality standards, turnaround times, and cost targets.
  • Monitor performance and intervene quickly to resolve delivery, quality, or capacity risks.
  • Lead and develop a high-performing team of leads and individual contributors.
  • Manage day-to-day execution across one or more subcontractors or third-party vendors.
  • Establish clear expectations, workflows, SLAs, and accountability mechanisms.
  • Own quality outcomes for routes, in partnership with QA and product stakeholders.
  • Implement and maintain quality standards, operating procedures, and audit mechanisms.
  • Apply continuous improvement methodologies (Lean, Six Sigma, Kaizen) to improve throughput, quality, and cost.

Requirements

  • 5–8+ years of experience in service delivery, operations, or program management within technology, data, or services organizations.
  • Proven experience managing frontline teams and delivering results through vendors or subcontractors.
  • Strong operational rigor with the ability to run multi-threaded delivery environments.
  • Excellent written and verbal communication skills.
  • Lean Six Sigma Yellow or Green Belt (or equivalent continuous improvement background) is preferred.
  • Experience in annotation, data operations, BPO, logistics, or high-volume service environments is preferred.
Benefits
  • Options for medical, dental, and vision coverage for employees and dependents (for US employees)
  • Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
  • 401(k) with 3% company matching
  • Unlimited PTO
  • Daily catered lunches in our San Francisco office
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service deliveryoperations managementprogram managementcapacity modelingquality standardscontinuous improvementLeanSix SigmaKaizenperformance monitoring
Soft Skills
leadershipcommunicationteam developmentproblem-solvingorganizational skillsaccountabilitycollaborationexecution prioritizationrisk managementintervention
Certifications
Lean Six Sigma Yellow BeltLean Six Sigma Green Belt