Technical Support Engineer
Hawk
full-time
Posted on:
Location Type: Hybrid
Location: Munich • Germany
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Tech Stack
About the role
- Collaborate with customer-facing and technical teams to investigate issues
- Take ownership from initial triage through to resolution
- Provide support and guidance to customer-facing teams
- Improve the quality and speed of problem resolution
- Build and expand the knowledge base
Requirements
- Strong debugging skills in distributed systems
- Experience with cloud environments and Kubernetes
- Ability to read logs, metrics, and traces
- Solid understanding of APIs, databases, and system interactions
- Clear, structured thinking under pressure
- Strong cross-team collaboration
- Ownership mentality; track issues through to resolution
Benefits
- Opportunities for professional development
- Flexible working hours and a hybrid work model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
debuggingdistributed systemscloud environmentsKubernetesAPIsdatabasessystem interactions
Soft Skills
structured thinkingcross-team collaborationownership mentality