Hawk

Support Engineer

• Collaborate with customer-facing and technical teams to investigate issues
• Take ownership from initial triage through to resolution
• Provide support and guidance to customer-facing teams
• Improve the quality and speed of problem resolution
• Build and expand the knowledge base

Technical Support Engineer

Cloud Engineer

• Work across the full lifecycle of Customer Cloud environments, building the systems, automation, and patterns that make Customer Cloud easier to sell, faster to deploy, and simpler to operate at scale
• Take ownership of the systems and patterns that make Customer Cloud scalable
• Enable technical pre-sales by working with Sales and Customer Success teams
• Standardise onboarding and deployment, turning onboarding into a fast, repeatable process
• Build automation, tooling, and deployment patterns that reduce environment setup from months to days
• Design and evolve deployment patterns that ensure Customer Cloud environments are stable, observable, and easy to operate across platforms such as AWS, GCP, Azure, OpenShift, and Tanzu
• Partner with Technical Support and engineering teams to resolve complex issues and capture operational knowledge

Customer Cloud Engineer

Digital Marketing

• Create and execute global digital marketing plans that enable Hawk to achieve its demand capture, demand creation and brand awareness goals in its target regions
• Plan and lead the strategy for optimizing Hawk’s organic search visibility, driving demand capture and awareness through SEO and GEO and supporting the optimization of digital content on the website and Hawk YouTube channel
• Build and optimize paid search programs that drive demand
• Manage and grow the company’s paid presence on LinkedIn to generate demand and brand visibility
• Ensure that Hawk is positively represented on the appropriate third-party review and other websites
• Oversee the management of Hawk’s email marketing activity
• Be responsible for the Hawk website, continually optimizing content and user experience, and leading the next iteration of the site
• Start every day with the metrics: monitor, analyze, and report on the effectiveness of digital marketing campaigns and optimize accordingly
• Introduce new digital marketing ideas by keeping up to date on trends and technologies and implement best practices to help drive visibility and MQLs/SQLs/Pipeline
• Collaborate with Product Marketing, Field Marketing, Marketing Operations, designers, and external web agency to ensure that digital activity is planned and executed effectively
• Manage budgets with care and precision to ensure maximum ROI

Technical Support Engineer

Customer Cloud Engineer

Digital Marketing Manager