Hawk

Business Development Rep

• Build value-led relationships with prospective mid-market and enterprise accounts via email and other channels
• Research target accounts and contacts to understand their goals and pain-points
• Meet MQL and pipeline generation targets by setting up meetings between prospective customers and Hawk Sales representatives
• Create and execute pre-event campaigns to drive awareness of Hawk event participation and schedule meetings
• Attend industry events and conferences, as required
• Execute timely and personalized post-event follow-up, converting event conversations and leads into qualified meetings
• Leverage marketing campaigns and other content for optimized outreach and to generate demand for Hawk products and services
• Write professional and appropriate email and other communication materials

Customer Success Manager

• Serve as the primary point of contact for enterprise clients, ensuring their success and satisfaction.
• Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for customers in your portfolio.
• Understand the whitespace in the client portfolio and strategically manage expansion opportunities.
• Partner with clients to understand their business objectives and align solutions accordingly.
• Supporting clients’ understanding of how Hawk’s product fits into their frameworks
• Collaborate with internal teams (Sales, Product, Support, Implementation Engineers) to resolve issues and deliver exceptional service.
• Monitor account health and proactively address risks to ensure long-term success.
• Prepare and deliver regular business reviews and performance reports to both internal and external stakeholders.

Hawk

BDR

Enterprise Customer Success Manager