Enterprise Customer Success Manager

Hawk

full-time

Posted on: 1/12/2026

Location Type: Hybrid

Location: London • United Kingdom

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About the role

Serve as the primary point of contact for enterprise clients, ensuring their success and satisfaction.
Develop and execute strategic account plans to drive product adoption and retention, as well as run the full customer engagement cycle for customers in your portfolio.
Understand the whitespace in the client portfolio and strategically manage expansion opportunities.
Partner with clients to understand their business objectives and align solutions accordingly.
Supporting clients’ understanding of how Hawk’s product fits into their frameworks
Collaborate with internal teams (Sales, Product, Support, Implementation Engineers) to resolve issues and deliver exceptional service.
Monitor account health and proactively address risks to ensure long-term success.
Prepare and deliver regular business reviews and performance reports to both internal and external stakeholders.

6+ years in Customer Success, Account Management, or related roles, within banking, AML, or fraud environments.
Financial crime experience and alignment are a strong plus.
Strong understanding of enterprise client needs and regulatory frameworks.
Excellent communication and relationship-building skills.
Ability to manage multiple complex projects and influence senior stakeholders, both internally and externally.
Proficiency in CRM tools such as Planhat, Hubspot and data-driven decision-making.
Language: Fluent in English and German being a bonus

Benefits

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer successaccount managementfinancial crimeregulatory frameworksdata-driven decision-makingproject management

communicationrelationship-buildinginfluencingstrategic planningproblem-solving