Hauler Hero

Support Specialist – SaaS

Hauler Hero

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Respond to customer inquiries primarily via live chat, with support via email and internal channels
  • Maintain fast, accurate, and empathetic communication aligned with response-time expectations
  • Triage customer issues and gather relevant context before escalation
  • Clearly document issues and customer interactions for follow-up or escalation
  • Manage multiple conversations simultaneously while maintaining quality and professionalism
  • Partner with Technical Support and Customer Success to ensure smooth handoffs
  • Contribute to a positive support culture focused on ownership, accountability, and teamwork

Requirements

  • 0–2 years of experience in customer support or customer-facing roles (SaaS preferred)
  • Strong written communication skills
  • Ability to manage multiple conversations at once with accuracy and professionalism
  • Strong attention to detail and follow-through
  • Comfort learning new tools and workflows
  • Reliable internet connection and dedicated, distraction-free workspace
  • Ability to maintain consistent availability aligned with support coverage needs
  • Willingness to participate in rotating weekend coverage
Benefits
  • Competitive salary
  • Health, dental, vision insurance
  • Flexible PTO
  • Remote-first culture
  • Modern development tools and AI assistants
  • Paid time off and paid holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong written communicationattention to detailprofessionalismempathyownershipaccountabilityteamworkmultitaskingcustomer interaction documentation