Hatch

AI Technical Account Manager

Hatch

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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About the role

  • Own the end-to-end delivery of AI agents, from scoping and requirements through launch, validation, and iteration.
  • Define agent workflows, prompts, and behaviors that meet real customer needs and operate reliably in production.
  • Work hands-on in agent configuration, testing, and tuning to ensure quality before and after launch.
  • Lead delivery-focused customer engagements, including discovery, solution walkthroughs, and launch readiness.
  • Monitor live agent performance and customer feedback, driving fast, pragmatic improvements.
  • Obsess over business KPIs, ensuring agents drive measurable impact across customer outcomes, efficiency, and ROI.
  • Eager to contribute to our knowledge base with new processes, playbooks and best practices.

Requirements

  • 2–5+ years of experience in solutions delivery, customer success, consulting, or a hands-on product execution role.
  • Experience in the home services industry highly desirable.
  • Strong ownership mindset with a bias toward action and follow-through.
  • Experience working with AI-powered systems, including prompts, workflows, or automation tools.
  • Ability to break down ambiguous customer problems into clear, executable requirements.
  • Strong communication skills with both technical and non-technical stakeholders.
  • Comfort operating in fast-paced environments with evolving requirements.
  • Background in B2B SaaS or platform products.
Benefits
  • Competitive salary
  • Remote (Eastern or Central Time Zone required) OR Hybrid work environment (3 days/week in our NYC office)
  • Medical, dental, and vision benefits
  • 401(k) plan + Match
  • Flexible PTO
  • Opportunity to build at the ground floor of a high-growth, mission-driven company
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI agentsagent workflowspromptsautomation toolssolutions deliverycustomer successproduct executionB2B SaaSperformance monitoringKPI analysis
Soft Skills
ownership mindsetbias toward actionstrong communicationproblem-solvingadaptabilitycustomer engagementcollaborationleadershipattention to detailpragmatic improvement