Onboarding Product Manager
Hatch
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $104,000 - $269,000 per year
About the role
- Own the onboarding and self-service experience at Hatch
- Design guided experiences that enable customers to configure and customize their AI agents without technical expertise
- Develop templates, wizards, and intelligent defaults that scale across use cases and industries
- Build guardrails and validation to ensure reliable outcomes while reducing user error
- Create intuitive interfaces for customers to build, target, and launch campaigns independently
- Balance flexibility with simplicity—powerful enough for advanced users, approachable for beginners
- Build tools that help customers understand AI agent behavior and outcomes
- Enable self-service troubleshooting to reduce reliance on support
- Define and track key metrics across activation, engagement, and retention
- Surface insights that inform product priorities and measure the impact of self-service improvements
Requirements
- 4+ years of product management experience, ideally in onboarding, growth, or self-service product areas
- Experience building configuration tools, wizards, or no-code/low-code interfaces
- Deep empathy for non-technical users—you simplify complexity rather than expose it
- Strong product analytics skills; you instrument everything and let data guide decisions
- Experience reducing time-to-value or improving activation metrics at a B2B SaaS company
- Ability to balance "make it simple" with "make it powerful"
Benefits
- Bonuses
- Restricted stock units
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product managementconfiguration toolswizardsno-code interfaceslow-code interfacesproduct analyticsactivation metricsB2B SaaS
Soft Skills
empathy for non-technical userssimplifying complexitybalancing simplicity and power