Property Claims Representative – Field
Hastings Insurance Company
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
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About the role
- Manage a personal caseload of property claims to ensure accurate and timely resolution.
- Investigate, evaluate, and settle claims in accordance with policy provisions and legal obligations.
- Communicate regularly with policyholders, claimants, and agents to guide the claim process and provide updates.
- Ensure claim outcomes are fair, equitable, and supported by thorough analysis.
- Identify and pursue salvage and subrogation opportunities to minimize loss.
- Direct and collaborate with external vendors such as independent adjusters and inspection services.
- Maintain detailed and accurate claim documentation within the claim system.
- Establish and adjust case reserves based on claim exposure and progression.
- Identify potential fraud indicators and refer matters to the Special Investigations Unit as appropriate.
- Coordinate with internal partners including Underwriting, Sales, and Loss Control to support overall business effectiveness.
- Serve as a resource to team members and assist with training or mentorship as needed.
- Participate in special projects and ongoing professional development.
Requirements
- Bachelor’s degree in Insurance, Business, or a related field preferred, or equivalent experience
- Minimum of two years of claim handling experience with increasing responsibility preferred
- Strong understanding of claim investigation and evaluation practices
- Effective verbal and written communication skills
- Ability to work independently while contributing to a team environment
- Demonstrated critical thinking and sound decision-making skills
- Strong negotiation skills and ability to manage conflict constructively
- Solid organizational and time management skills
- Proficiency with Microsoft Office and claim systems
- Valid driver’s license and ability to travel regularly within the assigned territory
Benefits
- 401(k) with company matching contributions
- Generous vacation and sick leave
- Fully paid tuition and professional development reimbursement
- Incentive compensation bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
claim handlingclaim investigationclaim evaluationnegotiationconflict managementcritical thinkingdecision-makingcase reserves managementfraud detectionsalvage and subrogation
Soft Skills
verbal communicationwritten communicationteam collaborationindependenceorganizational skillstime managementmentorshipanalytical skillsproblem-solvingcustomer service
Certifications
Bachelor’s degree in InsuranceBachelor’s degree in Businessrelated field degreeinsurance certificationsadjuster licenseprofessional development coursesclaims management certificationnegotiation trainingconflict resolution certificationfraud investigation training