Hastings Insurance Company

Product Manager

• Develop strategies for assigned Commercial or Farm product lines across pricing, product design, and underwriting approach
• Identify opportunities to improve profitability and competitiveness through product enhancements and new offerings
• Design and manage product changes from concept through implementation and service delivery
• Analyze product performance using cost and benefit data and recommend actionable improvements
• Coordinate implementation of product revisions across underwriting, claims, IT, and other business areas
• Monitor industry trends and market conditions to identify new opportunities within Commercial or Farm segments
• Ensure timely regulatory compliance including form design and state filings
• Develop formal product proposals including rate indications, coverage comparisons, and rating variable analysis
• Partner with Actuarial to develop pricing strategies and evaluate business impacts
• Lead cross-functional collaboration to gain alignment and approval on product changes
• Oversee communication and training related to product updates for internal and external audiences
• Maintain underwriting guidelines, eligibility rules, and product documentation
• Work with Legal to ensure compliance with applicable laws and regulations
• Prepare and manage rate, rule, and form filings using SERFF
• Respond to regulatory inquiries and objections in partnership with Actuarial
• Define system requirements and oversee implementation of product changes within policy systems
• Validate accuracy of rates, algorithms, and system updates through testing and review
• Serve as a subject matter expert supporting underwriting, claims, and other departments
• Conduct periodic audits and maintain form indexes for assigned product lines
• Participate in cross-functional projects and continuous improvement efforts.

Product Manager – Commercial, Farm

Claims Specialist

• Manage a personal caseload of property claims from initial assignment through resolution.
• Investigate losses by reviewing claim details, gathering documentation, and assessing coverage.
• Evaluate damages and determine appropriate settlement outcomes within authority.
• Communicate clearly and consistently with policyholders, agents, and vendors throughout the claim process.
• Review estimates, invoices, and supporting documentation to ensure accuracy and completeness.
• Coordinate with contractors, adjusters, and other service providers as needed.
• Identify and pursue salvage and subrogation opportunities when applicable.
• Establish and maintain appropriate reserves throughout the life of each claim.
• Document all claim activity thoroughly and accurately within the claim system.
• Identify potential fraud indicators and refer as appropriate.
• Collaborate with internal partners across underwriting, loss control, and other departments.
• Participate in ongoing learning and development to build claim knowledge and expertise.

Property Claims Representative – Desk Adjuster

Sales Operations Manager

• Drive the systems, insights, and operations behind profitable sales growth.
• Lead sales performance reporting, including weekly, monthly, quarterly, and annual production summaries, with clear insights into trends, pipeline activity, retention, hit ratios, and profitability.
• Develop and deliver executive-level dashboards and reporting packages to support data-driven decision-making.
• Ensure consistency in metric definitions and maintain strong data integrity across all sales reporting tools and systems.
• Monitor and analyze the sales department budget, including tracking variances and forecasting outcomes in partnership with Finance.
• Provide leadership with variance explanations and actionable recommendations to support business performance.
• Serve as the primary business owner of the CRM platform, overseeing configuration, optimization, workflow development, and user adoption.
• Lead agency data management efforts, including data entry oversight, cleansing, normalization, and long-term data strategy development.
• Prepare sales and agency data for future analytics, automation, and predictive modeling initiatives.
• Supervise and develop administrative team members, providing coaching, direction, and performance management.
• Oversee day-to-day operational workflows including agency data updates, documentation, and contract processing.
• Promote a culture of accuracy, efficiency, and continuous improvement within the team.
• Draft, manage, and maintain agency contracts, including licensing records, appointments, compensation structures, and agreements.
• Serve as the primary contact for contract-related inquiries and ensure compliance with corporate and regulatory standards.
• Maintain accurate and complete documentation of all agency relationships and contractual obligations.
• Conduct competitive market research on commissions, incentives, and agency support models to evaluate positioning.
• Identify market trends impacting agent relationships, retention, and sales performance.
• Provide strategic recommendations to leadership based on research findings and internal data insights.
• Plan and coordinate sales events, agency meetings, and advisory councils, including logistics, materials, communications, and execution.
• Partner with internal stakeholders and vendors to ensure successful event delivery and follow-up.
• Collaborate with Training, IT, Data, and Sales Leadership to align systems, reporting, and development initiatives.
• Support training coordination to ensure materials and programs remain relevant and effective.
• Participate in ongoing professional development and support continuous improvement initiatives across sales operations.