Motor Claims Desktop Engineer
Hastings Direct
full-time
Posted on:
Location Type: Hybrid
Location: Leicester • United Kingdom
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About the role
- Assess vehicle damage remotely, reviewing repair estimates
- Ensure repair methods and costs are accurate, safe, and aligned with industry standards
- Validate repair routes and support repair-versus-total-loss decisions
- Collaborate with repairers, claims handlers, and customers
- Provide clear technical guidance and negotiate where necessary
- Monitor repair progress and identify inconsistencies
- Maintain accurate information across claims systems
Requirements
- Proven experience within the motor industry
- Strong knowledge of bodywork and/or mechanical repair
- ATA VDA accreditation (achieved or currently working towards)
- AQP accreditation
- Proficient in Audatex or GT Motive estimating systems
- Hands-on experience essential
- Strong IT capability, particularly with Microsoft Office applications
- Exceptional attention to detail
- Strong analytical reasoning
- Excellent interpersonal and communication skills
Benefits
- 25 days annual leave + bank holidays
- Access to private healthcare
- Dental plans
- Healthcare cash plan
- Discounts and cashback at everyday retailers
- Free access to financial wellbeing support
- Flexible and hybrid working approach
- Competitive Bonus Scheme (annual 4Cs performance bonus)
- Life assurance cover 4x salary
- Income protection scheme up to 10% pension contribution match
- Support for mental wellbeing (e.g., mental health app, assistance programme)
- Social events throughout the year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
bodywork repairmechanical repairvehicle damage assessmentrepair estimationanalytical reasoning
Soft Skills
attention to detailinterpersonal skillscommunication skillsnegotiation skills
Certifications
ATA VDA accreditationAQP accreditation