Role in Claims Audit team safeguarding quality and compliance across Motor and Supply Chain operations
Work with suppliers and internal stakeholders to ensure robust risk management and deliver actionable insights
Contribute to audit strategies, build relationships across the supply chain, ensure claims processes remain efficient, compliant, and customer focused
Deliver on-site and remote risk-based audits and perform root cause analysis
Manage supplier relationships, scope audits, deliver agendas and feedback
Identify indemnity savings and provide solutions where necessary
Requirements
Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice and the impact of inefficient processes
Designing and developing relevant, effective audit approaches and delivering independent, balanced and accurate/evidenced reporting
Managing relationships with senior personnel within each Supplier to ensure scoping, attendance, agendas and feedback is delivered effectively
Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary
Completing and applying root cause analysis, including assessment of systems, controls and complaints
Completing both the on-site and remote risk-based audits
Extensive motor claims knowledge and experience, or a combination of both motor claims and home claims
Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
Strong stakeholder management skills and able to challenge in the right way