Hassle Free Home Services

Sales

• Lead the inbound sales and lead-conversion department — its people, its numbers, and its culture of excellence.
• Hire, onboard, coach, and develop Customer Sales & Service Representatives through call reviews, live coaching, role-play, and one-on-ones.
• Build and refine the conversion playbook: scripts, objection handling, follow-up cadences, and best practices grounded in real home services experience.
• Set clear KPIs and hold the team accountable to conversion rate, speed-to-lead, booking rate, and revenue targets.
• Analyze performance data and call recordings to diagnose what's working, coach the gaps, and continuously raise the team's close rate.
• Step in on the highest-value or most difficult leads personally when needed, modeling elite selling for the team.
• Partner closely with ownership, marketing, and field operations to align lead flow, quality, and the customer experience.

Sales Trainer – Coach