Harvey

Technical Program Manager, Quality and Reliability

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: San Francisco • California • United States

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Salary

💰 $200,000 - $275,000 per year

About the role

  • Own release management end-to-end, ensuring on-time, high-quality product releases through coordination across all teams in a fast-paced environment.
  • Introduce and enforce change safety standards, such as risk assessments, rollback procedures, feature flag, and bug bashes to reduce regressions and customer impact.
  • Lead horizontal reliability initiatives focused on improving test coverage, observability, and incident response readiness.
  • Define, measure, and report on reliability metrics (e.g. change failure rate, MTTR, SLI), and drive accountability for sustained improvement.
  • Identify systemic gaps in release processes, testing, monitoring, and incident response; convert findings into structured improvement plans with clear owners and timelines.
  • Drive rapid triage and resolution of customer-reported issues in partnership with Product and User Operations, ensuring timely followup and continuous improvements.
  • Own and improve the incident management lifecycle: Facilitate rigorous post-incident reviews, ensuring root causes are identified and corrective and preventative actions are tracked to completion.
  • Oversee vendor reliability and SLA compliance, including performance monitoring, incident escalation, and periodic business reviews.

Requirements

  • 5+ years of experience in technical program management or release management, ideally within SaaS or fast-moving tech companies
  • Prior Experience working as Software QA or Test Engineer, preferably with SaaS products.
  • Strong understanding of engineering workflows, including CI/CD, release cycles, and infrastructure planning.
  • Experience partnering with engineering and product leadership to achieve cross-team quality and reliability objectives.
  • Excellent communication skills—you can distill complexity into clarity for both technical and non-technical audiences.
  • A track record of building systems and processes that scale with growth.
  • Comfort in ambiguity and eagerness to build structure where there is none.
  • Bachelor’s degree in Computer Science, Engineering, or related technical field.
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
release managementrisk assessmentsrollback proceduresfeature flagbug bashestest coverageobservabilityincident responsereliability metricsCI/CD
Soft Skills
communicationleadershipproblem-solvingaccountabilityadaptabilitycollaborationclarityprocess improvementcustomer focuscritical thinking