Harvey

Senior Forward Deployed Engineer

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $200,000 - $260,000 per year

Job Level

Senior

About the role

  • Embed with customers to map out workflows, de‑risk constraints, and define crisp success metrics for custom builds.
  • Design → prototype → productionize custom workflows: customize knowledge sources and retrieval pipelines, tool use/agents, prompts, and guardrails; then harden them for reliability, observability, and scale.
  • Integrate workflows with clients systems (DMS, KM, ticketing, identity/SSO) and data sources; standing up secure connectors to the rest of the Harvey platform.
  • Build and maintain evals & harnesses that capture real‑world quality on a client-by-client basis, wiring those signals into iteration loops and model choices.
  • Operationalize adoption: run training, write crisp runbooks, and hand-off durable playbooks to customer champions—and to Harvey product/eng—so wins scale beyond one account.
  • Surface field patterns (recurring prompts, tools, workflows, failure modes) that inform platform capabilities and future product bets.

Requirements

  • 5+ years building and operating production software with meaningful 0→1 ownership and the ability to operate under ambiguity.
  • Experience building LLM‑powered applications (retrieval, tools/agents, structured outputs, prompt/runtime safety) and taking them to production.
  • Comfort working directly with customers—from scoping ambiguous problems to shipping, integrating, training, and iterating on adoption.
  • Practical experience with evals (designing task suites, pipelines, and dashboards that reflect user quality); you use evals to drive model/product decisions.
  • Clear, concise communication; low‑ego collaboration; appetite for in‑person pairing with teammates and customers in NYC.
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
  • Offers Equity
  • Offers Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
production softwareLLM-powered applicationsevalstask suitespipelinesdashboardscustom workflowsreliabilityobservabilityintegration
Soft Skills
clear communicationcollaborationcustomer engagementproblem scopingtrainingiterationadaptabilityteamworklow-egoin-person pairing