Harvey

Customer Engagement Coordinator

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $98,000 - $132,000 per year

About the role

  • Support customer-facing moments tied to research and engagement initiatives, including panels, roundtables, community events, and executive sessions.
  • Assist with planning and execution of community events and partner-led programs, including logistics, guest coordination, and on-site support.
  • Help deliver “surprise and delight” moments tied to customer advocacy and loyalty initiatives, ensuring a high-quality customer experience.
  • Support internal customer empathy initiatives, including All Hands participation and “Field Trip” programs, coordinating speakers, schedules, and materials.
  • Act as a connector across teams (Marketing, Sales, Customer Success, Ops), ensuring stakeholders are aligned and informed.
  • Maintain project documentation, timelines, and status updates to support visibility and execution across multiple concurrent initiatives.
  • Help manage day-to-day execution across a wide portfolio of initiatives, flexing quickly as priorities shift.
  • Track program inputs and outputs (participants, milestones, learnings) to support reporting and continuous improvement.
  • Identify opportunities to improve processes, templates, and workflows to help the Customer Engagement function scale.
  • Support the execution of flagship third party research initiatives in partnership with external firms.
  • Coordinate logistics, timelines, and deliverables across internal teams and external research partners to keep projects on track.
  • Assist in activating Harvey customers as research contributors and validators, including outreach coordination, scheduling, and follow-ups.
  • Help translate research outputs into downstream assets by partnering with Product Marketing and Sales (e.g., narratives, slides, talking points, and internal enablement materials).

Requirements

  • 3–5 years of experience in customer-facing, program management, operations, or cross-functional support roles (Customer Success, Marketing, Research, Events, or similar)
  • Strong project coordination skills with the ability to manage multiple workstreams simultaneously in a fast-paced environment
  • Comfortable working with senior internal and external stakeholders, including customers, partners, and executives
  • Highly organized, detail-oriented, and proactive, with a strong sense of ownership
  • Excellent written and verbal communication skills, with the ability to synthesize information and keep teams aligned
  • Familiarity with tools like Notion, Asana, and other project management tools a plus
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementprogram managementcustomer advocacycustomer experienceprocess improvementlogistics coordinationevent planningstakeholder alignmentdata trackingresearch coordination
Soft Skills
organizational skillsdetail-orientedproactivecommunication skillssynthesis of informationownershipcross-functional collaborationflexibilitycustomer empathyteam alignment