Harvey

Certifications & Credential Manager, Customer Education

Harvey

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $94,000 - $126,000 per year

About the role

  • Own the strategy, design, and rollout of Harvey Academy certifications and credentials across roles, products, and customer segments
  • Define certification levels, competency frameworks, learning objectives, and success criteria aligned with Harvey’s product and customer use cases
  • Design and manage assessments, including exams, practical evaluations, and credential requirements
  • Partner with Product and Legal Engineering to keep certification content current as Harvey evolves rapidly
  • Collaborate with User Operations and Customer Success to ensure certifications reduce support dependency and accelerate time-to-value
  • Manage certification operations end to end, including enrollment flows, credential issuance, renewals, and learner support
  • Track and report on certification program performance, including adoption, completion rates, customer outcomes, and business impact

Requirements

  • 4+ years of experience leading certification programs for SaaS, AI, or other complex technical products
  • Experience designing certifications, credentials, or education programs for professional services audiences
  • Proven ability to build, scale, or significantly enhance certification, credentialing, or assessment-based learning initiatives
  • Strong knowledge of adult learning theories, assessment design principles, and maintaining credential integrity
  • Hands-on experience with relevant certification, LMS, or credentialing platforms
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
  • Equity participation and bonus eligibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
certification designassessment designcompetency frameworkslearning objectivessuccess criteriaprogram performance trackingcredential managementenrollment managementrenewal processesadult learning theories
Soft Skills
collaborationstrategic thinkingleadershipcommunicationproblem-solving