Harvey

Head of UX Research

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • United States

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Salary

💰 $220,700 - $298,500 per year

Job Level

Lead

About the role

  • Define and own the UX research vision, strategy, and roadmap in alignment with company and product priorities.
  • Represent the voice of the user across the company, in leadership forums, planning cycles, and product reviews
  • Build, lead, and mentor a world-class team of UX researchers, setting a high bar for rigor, craft, and impact.
  • Partner closely with Product, Design, Data, Engineering, and AI Research leaders to influence and embed research into planning, execution, and decision-making.
  • Design and oversee mixed-methods research programs across discovery, evaluative, and longitudinal studies.
  • Translate complex research findings into clear, actionable insights that influence product strategy and executive decisions.
  • Champion a strong user-centered culture, ensuring user needs and trust are central to how we build AI-powered products.

Requirements

  • 12-15+ years of experience in UX research, including proven success leading and scaling research teams in fast-paced, high-growth or technically complex environments
  • Deep expertise in qualitative and quantitative research methods, with strong judgment on when and how to apply them
  • Proven ability to influence product strategy with executives and senior stakeholders through high-impact research and insight that lead to business outcomes
  • Experience working closely with product, design, and engineering teams in fast-paced, ambiguous environments. Comfort operating in ambiguity
  • Exceptional communication and storytelling skills, with the ability to synthesize complex data into compelling narratives
  • Experience researching expert or professional users (e.g., legal, enterprise, technical domains) is a strong plus.
Benefits
  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchqualitative research methodsquantitative research methodsmixed-methods researchdata synthesisuser-centered designAI product development
Soft Skills
leadershipmentoringcommunicationstorytellinginfluencingstrategic thinkingcollaborationadaptability