Harvey

Senior Solutions Architect, APAC

Harvey

full-time

Posted on:

Location Type: Hybrid

Location: Sydney • Australia

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Job Level

Senior

Tech Stack

Go

About the role

  • Collaborate closely with the Go To Market and Customer Success teams to articulate the technical capabilities and benefits of Harvey.ai to prospective and existing clients.
  • Address and resolve customer queries related to security, architecture, AI technology, and platform integration.
  • Lead the setup and configuration of customer accounts, including Single Sign-On (SSO) and other authentication mechanisms.
  • Work directly with customers to understand their requirements, design solutions, and ensure successful deployment of the Harvey.ai platform.
  • Assist in the identification and pursuit of upsell opportunities, particularly around additional SKUs and API capabilities.
  • Serve as a technical advisor during the sales process, providing guidance on best practices, technical feasibility, and product alignment with customer needs.
  • Maintain a deep understanding of Harvey.ai’s architecture, security standards, and AI capabilities to effectively communicate with both technical and non-technical stakeholders.
  • Collaborate with the product team to provide feedback and insights based on customer interactions, helping to inform future product development.

Requirements

  • Proven experience working with enterprise customers, including navigating complex buying cycles and aligning with multiple stakeholders across legal, IT, and executive teams
  • Strong technical acumen and the ability to explain concepts like LLM behavior, security architecture, and API integrations to both technical and non-technical audiences
  • Excellent communication skills with a talent for translating between customer needs and internal teams, including Product and Engineering
  • Demonstrated ability to work through ambiguity, prioritize effectively, and champion customer outcomes in fast-changing environments
  • A collaborative, low-ego approach—you enjoy working across functions, engaging with customers, and unblocking teammates
  • Curiosity about generative AI and excitement to learn about emerging technologies and how they apply in highly regulated industries
  • Familiarity with LLM frameworks, legal tech, or working in high-trust, high-compliance environments (Bonus Points)
  • Prior experience at a high-growth startup, especially in an early Solutions or Sales Engineering role where you helped shape processes and scale customer success
Benefits
  • Structured hybrid working arrangement: 3 days in our Sydney office, 2 days working from home
  • Health Coverage: Fully covered private hospital insurance, plus extras for dental, optical, physio, mental health, and more.
  • Family & Fertility Support: Support for fertility treatments, adoption, and surrogacy through Carrot.
  • Retirement & Security: Comprehensive coverage designed to support your long-term well-being.
  • Paid Leave: Paid annual leave, sick leave, and fully paid parental leave for all parents.
  • Wellness & Perks: Daily in-office lunch, wellness memberships through Wellhub, and monthly commuting support.
  • Professional Development: Annual support for courses, certifications, conferences, and books.
  • Remote Work Allowance: Monthly support for home office, internet, and phone expenses.
  • Harvey Holiday: After four years, enjoy a four-week paid sabbatical to rest, travel, or explore new experiences.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationSingle Sign-On (SSO)security architectureAI technologyLLM behaviorcustomer account setupplatform integrationtechnical feasibilityproduct alignmentcustomer deployment
Soft skills
communication skillscollaborationproblem-solvingcustomer advocacyadaptabilitycuriosityprioritizationstakeholder managementtranslating customer needsworking through ambiguity