Harvard Business Review

Business Operations

• Manage a team of business systems developers from third party integrators
• Foster a collaborative and inclusive team environment
• Oversee the development lifecycle for business systems projects, including Salesforce.com and Workday
• Define project scope, timelines, and resource allocation
• Ensure timely delivery of high-quality business solutions
• Implement best practices for business systems development and integration
• Drive adoption of modern tools and methodologies (e.g., Agile, CI/CD)
• Collaborate with the Technical Systems Architect to guide architecture and design decisions for Salesforce.com and Workday
• Work closely with HR, Finance, Sales, and IT teams to gather requirements and deliver solutions
• Facilitate communication between stakeholders and technical teams
• Align business systems initiatives with enterprise goals
• Monitor system performance and ensure data integrity
• Resolve technical and team-related issues
• Manage implementation partner relationships
• Keep abreast of new integration and data tools and technologies
• Troubleshoot and resolve support issues as needed

Senior Development Manager, Business Systems

Client Partner

• Partner with regional sales leadership to define account strategy and plan
• Co-develop account strategy and execution plan
• Partner to develop opportunities and define solutions
• Develop proposals and pricing
• Ensure solution relevance and executability
• Lead business conversations with colleagues and clients/prospects
• Gains client confidence to consult on leadership development strategy
• Provide market information to Marketing and Product Management
• Lead high-level design sessions with clients to co-create optimal solutions
• Stay current with trends in leadership, business, and learning
• Ensure design and delivery of projects within an account

Client Partner – Strategic Learning

Events

• Provide high-quality task-based support and customized services for delivery of scalable solutions
• Support clients throughout the entire project lifecycle from solution development to client fulfillment
• Support cross-functional project teams working on internal initiatives
• Demonstrate technical proficiency and navigate complex technical landscapes
• Support, advise, or make recommendations to stakeholders integrating multiple resources
• Maintain product and process enablement plans, knowledge, tools, documentation, communication strategy and timeline
• Ensure proactive and efficient completion of all pre-, during- and post-event tasks for virtual and onsite events
• Support clients and internal stakeholders in implementing solutions and delivering projects

Project Service Specialist, Events

Account Manager

• Serve as the strategic owner of the partner ecosystem, managing relationships, expanding supply, and ensuring commercial success across 60,000+ products from 60+ global partners
• Own and evolve the strategy for managing existing partners, serving as the primary relationship lead and ensuring mutually beneficial outcomes and value creation
• Partner with product managers to shape overall partner strategy, identifying and evaluating new suppliers and defining portfolio priorities and growth opportunities
• Drive prospecting and onboarding of new partners through market scanning, outreach, value proposition development, and contract negotiation
• Manage all new partner contracts, renewals, and terminations in collaboration with Legal and other internal teams
• Monitor and report on partnership KPIs, including commercial performance, operational metrics, and satisfaction scores
• Collaborate across functions (Product Management, Content Management, Legal, Finance) to address product intake, reporting, rights, metadata, accessibility, and customer experience
• Lead cross-functional initiatives to pilot new partnership models, address complex partner challenges, and support marketplace innovation

Senior Development Manager, Business Systems

Client Partner – Strategic Learning

Project Service Specialist, Events

Senior Partnerships Manager