Harvard Business Review

Human Resources

• Act as a strategic advisor to senior leaders
• Lead workforce planning, talent strategy, and organizational design
• Navigate and resolve complex employee relations matters
• Collaborate with Centers of Excellence (COEs)
• Coach executives and managers for leadership effectiveness

Senior HR Business Partner

Customer Support

• Setting up learners/faculty for various learning products
• Building deep understanding of different contract types and pricing models to resolve queries from clients relating to orders, invoices, credit notes etc
• Accurate usage/revenue reporting on a periodic basis through usage reminders and confirmation from clients
• Enabling clients for optimal use of products and services through training or enablement sessions
• Consistent efforts to automate and improve process to gain better efficiency
• Collating data on usage, revenue and other reports and analyzing the trends and patterns
• Keeping the process notes up to date and ensuring all tasks are completed within the agreed service level agreements (SLAs)

Research and Sales Support Specialist

• Provide technical and administrative support to clients using digital learning platforms and related technologies
• Manage support tickets and troubleshoot complex issues escalated from customer service teams
• Resolve technical problems involving system integrations, user access, and content delivery
• Maintain clear documentation and ensure system accuracy across multiple platforms
• Collaborate with peers across the Learner and Technology Services team

Product and Learner Support Specialist

Events

• Provide 360º assistance for all virtual live events including set up, delivery, recording, wrap-up, and reporting for selected client engagements
• Provide advance and real-time support to clients, facilitators, guest speakers, and participants in producing first-class learner experiences for clients
• Troubleshoot and resolve technical, scheduling, and content issues in real-time
• Create, deploy, and report on in-event polls
• Anticipate and resolve technology issues during the prep of any event and inform clients, facilitators, and thought leaders of any necessary changes
• Should ad-hoc issues occur, confidently inform stakeholders of these while simultaneously attempting to address these

Senior HR Business Partner

Research and Sales Support Specialist

Product and Learner Support Specialist

Bilingual Virtual Events Producer – Webinars & Executive Programs, English & Arabic