Harvard Business Review

Customer Success Manager

• Serve as a primary regional advisor to educators, administrators, and institutional stakeholders
• Lead tailored product demonstrations, debriefs, and training sessions for individuals and groups of customers
• Oversee the implementation of new B2B customers, including high-touch onboarding, system configuration, and usage reporting
• Develop and maintain deep knowledge of HBI’s active learning pedagogy and product suite
• Provide responsive support to customers, managing Zendesk and JIRA case resolution
• Escalate and document issues through established channels
• Support regional workshops – in person and virtually
• Collaborate with Sales and cross-functional teams

Customer Success Manager – Contract

Human Resources

• Act as a strategic advisor to senior leaders
• Lead workforce planning, talent strategy, and organizational design
• Navigate and resolve complex employee relations matters
• Collaborate with Centers of Excellence (COEs)
• Coach executives and managers for leadership effectiveness

Customer Success Manager – Contract

Senior HR Business Partner