Harvard Business Review

Account Manager

• Serve as the strategic owner of the partner ecosystem, managing relationships, expanding supply, and ensuring commercial success across 60,000+ products from 60+ global partners
• Own and evolve the strategy for managing existing partners, serving as the primary relationship lead and ensuring mutually beneficial outcomes and value creation
• Partner with product managers to shape overall partner strategy, identifying and evaluating new suppliers and defining portfolio priorities and growth opportunities
• Drive prospecting and onboarding of new partners through market scanning, outreach, value proposition development, and contract negotiation
• Manage all new partner contracts, renewals, and terminations in collaboration with Legal and other internal teams
• Monitor and report on partnership KPIs, including commercial performance, operational metrics, and satisfaction scores
• Collaborate across functions (Product Management, Content Management, Legal, Finance) to address product intake, reporting, rights, metadata, accessibility, and customer experience
• Lead cross-functional initiatives to pilot new partnership models, address complex partner challenges, and support marketplace innovation

Senior Partnerships Manager