HARTMANN GROUP

Digital Support Specialist

HARTMANN GROUP

full-time

Posted on:

Location Type: Office

Location: Rock Hill • South Carolina • United States

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About the role

  • Provide first-level support for Salesforce inquiries, troubleshooting, and user assistance.
  • Assist with configuration updates, documentation, and training materials
  • Support Hartmann mobile/web applications (CT App, internal tools, etc.) by coordinating updates, logging issues, and assisting with UAT testing
  • Assist with uploading, updating, and maintaining web content using the corporate CMS.
  • Help ensure brand consistency, accuracy, and compliance on all published materials.
  • Publish and maintain scheduled content across social media platforms (as assigned).
  • Assist Marketing with campaign-related tasks and analytics
  • Serve as a point of contact for employee questions related to digital tools.
  • Help develop and maintain user guides, FAQs, and training documentation.
  • Support onboarding of new Salesforce and app users through guided setup.
  • Assist with generating weekly/monthly dashboards, basic reports, and usage metrics.
  • Maintain documentation of digital processes, system updates, and issue logs.

Requirements

  • Bachelor’s degree in information technology, business administration, or related field.
  • 2 years’ experience in technical support, digital marketing, or system administration.
  • At least 1–2 years of hands-on experience with the Salesforce CRM platform.
  • Foundational knowledge of user management (profiles, roles, permissions), basic configuration, and data management.
  • Customer oriented with good communication skills.
  • Able to translate technical jargon into "user-friendly" language for training and documentation.
  • Familiarity with content management systems and/or social media is preferred.
  • Proficient in Microsoft Office including experience creating basic reports and dashboards.
  • Detail-oriented with a focus on accuracy.
  • Effective problem-solver with demonstrated ability to make informed decisions.
Benefits
  • Competitive salary
  • Health insurance
  • Flexible working hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforcedigital marketingsystem administrationuser managementdata managementcontent management systemsreport generationdashboard creationUAT testingweb content maintenance
Soft Skills
customer orientedcommunication skillsproblem-solvingattention to detailtraining documentationuser-friendly communicationorganizational skillscollaborationanalytical skillsadaptability