Digital Support Specialist
HARTMANN GROUP
full-time
Posted on:
Location Type: Office
Location: Rock Hill • South Carolina • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide first-level support for Salesforce inquiries, troubleshooting, and user assistance.
- Assist with configuration updates, documentation, and training materials
- Support Hartmann mobile/web applications (CT App, internal tools, etc.) by coordinating updates, logging issues, and assisting with UAT testing
- Assist with uploading, updating, and maintaining web content using the corporate CMS.
- Help ensure brand consistency, accuracy, and compliance on all published materials.
- Publish and maintain scheduled content across social media platforms (as assigned).
- Assist Marketing with campaign-related tasks and analytics
- Serve as a point of contact for employee questions related to digital tools.
- Help develop and maintain user guides, FAQs, and training documentation.
- Support onboarding of new Salesforce and app users through guided setup.
- Assist with generating weekly/monthly dashboards, basic reports, and usage metrics.
- Maintain documentation of digital processes, system updates, and issue logs.
Requirements
- Bachelor’s degree in information technology, business administration, or related field.
- 2 years’ experience in technical support, digital marketing, or system administration.
- At least 1–2 years of hands-on experience with the Salesforce CRM platform.
- Foundational knowledge of user management (profiles, roles, permissions), basic configuration, and data management.
- Customer oriented with good communication skills.
- Able to translate technical jargon into "user-friendly" language for training and documentation.
- Familiarity with content management systems and/or social media is preferred.
- Proficient in Microsoft Office including experience creating basic reports and dashboards.
- Detail-oriented with a focus on accuracy.
- Effective problem-solver with demonstrated ability to make informed decisions.
Benefits
- Competitive salary
- Health insurance
- Flexible working hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Salesforcedigital marketingsystem administrationuser managementdata managementcontent management systemsreport generationdashboard creationUAT testingweb content maintenance
Soft skills
customer orientedcommunication skillsproblem-solvingattention to detailtraining documentationuser-friendly communicationorganizational skillscollaborationanalytical skillsadaptability