HARTMANN GROUP

Account Manager

• Desarrollar e implementar el plan comercial para la división de Residencias y Sociosanitarios.
• Generar negocio en el sector residencial/sociosanitario (identificar, captar y cerrar nuevas oportunidades de negocio)
• Gestionar y fidelizar cuentas clave, manteniendo relaciones de largo plazo con grupos residenciales/sociosanitarios y entidades del sector.
• Entender las necesidades de clientes y proponer soluciones de valor adaptadas.
• Realizar presentaciones comerciales, demostraciones de producto y negociaciones con decisores clave.
• Realizar presentaciones de soluciones digitales y tecnológicas.
• Preparación de procesos de concursos regionales.
• Monitorización del mercado, la competencia, tendencias y oportunidades de expansión.
• Colaboración con la dirección comercial, y con los departamentos de marketing y operaciones.
• Reporting, a través de CRM, forecast y seguimientos de KPIs.

Key Account Manager – Residencias y Sociosanitarios

Recruitment

• Responsible for the entire process from needs analysis to the selection of qualified candidates
• Write compelling job advertisements to attract top talent
• Conduct interviews and identify suitable candidates for our teams
• Serve as a point of contact for applicants and internal stakeholders in recruiting
• Actively contribute to projects to further develop our recruiting processes

Talent Acquisition Partner

Manager

• Planning, monitoring and optimization of the performance of production areas at the manufacturing sites in Düren and Mersin
• Central interface between Production and Controlling
• Ensuring transparency across all production-relevant processes and metrics
• Active support of management in controlling, optimizing and further developing production
• Definition, monitoring and analysis of KPIs and production metrics
• Analysis of production processes to identify efficiency and cost-saving potentials
• Conducting performance, target-vs-actual and root-cause analyses, and deriving and implementing measures to increase performance and reduce costs
• Managing and controlling production costs and supporting the budgeting and forecasting process
• Preparation and presentation of reports
• Support in master data creation and maintenance in SAP
• Participation in investment calculations and profitability analyses
• Optimization of raw, auxiliary and operating materials (RHB) inventories and material flows
• Close collaboration with all functions along the value chain

Performance Manager

• Build and maintain performance reports
• Monitor and analyze Amazon performance on existing and new Amazon marketplaces and translate KPIs into actionable insights
• Identify assortment expansion opportunities through market, competitor, and demand analysis
• Optimize product content and Brand Stores to ensure brand consistency and conversion improvement
• Coordinate global product launches across functions and support potential market expansions
• Analyze and consolidate Amazon Advertising performance across countries and surface best practices
• Collaborate closely with local Sales teams, Product Management, Marketing, Operations, Supply Chain, and Customer Service
• Shape and improve cross-functional processes to increase operational efficiency
• Enable and support stakeholders globally through clear communication, structured processes, and knowledge sharing

Global Manager

• Evaluar, analizar y sintetizar el cliente bajo su responsabilidad para la creación de un plan KA que desarrolle el negocio dentro de cliente y de sus interrelaciones.
• Identificar aquellas personas clave dentro del cliente y fomentar relaciones eficaces y positivas.
• Construir y planificar el plan que seguirá cada cuenta de la que se encargue.
• Coordinar internamente los procesos pertinentes para asegurar el desarrollo del negocio y una relación duradera con la cuenta.
• Apoyar y fomentar el desarrollo de categorías en la cuenta.
• Buscar nuevas soluciones estratégicas para el desarrollo del cliente, así como búsqueda de productos innovadores customizados.
• Negociar y cerrar contratos que aseguren la sostenibilidad del negocio según los indicadores target en precio, portfolio y margen.
• Proponer activamente iniciativas de mejora en la cuenta y participar en los proyectos de innovación (productos o servicios); y excelencia para una mejor gestión.

Key Account Manager

Accountant

• Ensure accurate and timely processing of accounting transactions.
• Support Accounts Payable and Accounts Receivable activities.
• Ensure correct MyData classifications (income/expense categories & VAT types).
• Ensure Tax declarations and compliance with tax regulations.
• Assist in month-end, quarter-end, and year-end closing processes.
• Maintain and reconcile accounting records and general ledger accounts.
• Prepare supporting documentation for audits and internal reviews.
• Ensure compliance with internal policies and accounting standards.
• Communicate effectively with internal departments and external partners.
• Credit Management.

Product Manager

• Support the development and execution of the continence product marketing strategy and plans across various channels.
• Collaborate with the global marketing team on key product projects and to advocate for local customer needs.
• Conduct market research and prepare competitive analysis to support product positioning and drive profitable growth.
• Develop comprehensive go-to-market launch plans for new products.
• Measure and report performance on marketing campaigns and assess ROI and important metrics.
• Develop and deliver internal product training.
• Work with Sales team & Marketing Manager on Key Opinion Leaders development and engagement plans.
• Analyse local marketing needs aligning requirements with the company's objectives.
• Communicating and collaborating with sales team and stakeholders.

Product Manager – Continence Management

Compliance

• Recopilación de documentación técnica
• Acceso a portales TEAMCENTER, BIC, CCPS y otros;
• Contacto con CTP Service, Marketing, Comercial, Customer Service, SCM, Finanzas
• Soporte regulatorio a Customer Service, Red Comercial, Tenders, Marketing;
• Soporte en la liberación de lotes biocidas, control de etiquetados y catálogos;
• Soporte al negocio de exportación a África.
• Soporte en la gestión de Códigos Nacionales y otros trámites regulatorios
• Seguimiento y reporte mensual de cambios normativos tanto nacionales como internacionales

Trainee Regulatory Affairs

Customer Support

• Act as the interface between HARTMANN Portugal and external stakeholders (customers, KOLs, etc.).
• Support the sales team in customer management, including processing orders in the CRM, responding to inquiries, follow‑up, providing feedback, and distributing samples and promotional materials.
• Handle customer complaints in accordance with internal processes and the pharmacy team's practices.
• Be fully familiar with sales pricing; support the preparation of channel price lists and the creation of customer-specific offers.
• Collaborate with the Marketing team on information flow to the sales team and to customers.
• Collaborate with the Finance team to comply with internal expense policies, ensure submission of documentation, and meet deadlines.
• Support the organization of team meetings and events.
• Ensure maintenance and updating of customer data in systems.

Customer Service, Pharmacy

• Responsible for visiting existing customers regularly
• Building commercial relationships with prospects
• Implementing strategy and achieving objectives
• Working closely with Sales Specialists to win business
• Developing and executing strategic plans for profitable growth
• Knowing products and their uses, and the competitive environment
• Discussing information on competitors and market openings with the Business Unit Director
• Participating in offer/conditions development until closing

Human Resources

• Advising HR business partners and managers on remuneration and benefits
• Stream or sub-project management of global projects in the area of total rewards
• Preparing information events on remuneration and benefits for employees and developing professional communication materials for employees and managers
• Preparing analyses in the area of EU pay transparency
• Supporting the creation of group, overall and site works agreements
• Preparing and implementing the annual salary round in SAP SuccessFactors
• Supporting the implementation of the global and local bonus plan process in SAP SuccessFactors
• Conducting job evaluations and maintaining the global database for job evaluations
• Collection of internal and external data and participation in benchmark studies
• Support in collaboration with other HR departments in the development, adaptation and implementation of C&B processes and measures
• Training of the HR team in the application of C&B processes and measures in their areas of responsibility

HR Total Rewards Specialist, Expert

Supply Chain

• Managing the warehouse team (operational staff, team leaders).
• Ensuring efficient stock management and accurate administration in the WMS.
• Coordinating receipt, storage, order picking, packing and dispatch.
• Optimizing warehouse layout, processes and performance.
• Being responsible for the complete inbound and outbound process.
• Ensuring compliance with safety guidelines, quality standards and internal procedures.
• Ensuring a tidy, safe and clean warehouse environment.
• Coaching and developing employees.
• Supporting Supply Chain Manager generating and analyzing the cluster KPI’s scorecard generation (productivity, errors, safety, service levels) and review.
• Reporting performance to clusters and Corporate.
• Maintaining contact with transporters, suppliers and other departments (planning, customer service, purchasing).
• Acting as the local operational representative of Hartmann Logistics by collaborating with internal stakeholders and participating in relevant cross‑functional working groups.
• Providing operational expertise and insights to support market initiatives and ensure alignment with warehouse processes and compliance requirements.
• Initiating and supervising improvement projects.
• Taking an active role in the digitalization of warehouse operations by identifying relevant technological opportunities and leading the implementation of modern tools such as automation solutions, advanced scanning, IoT tracking or other technologies that improve efficiency, accuracy and collaboration within the warehouse.
• Taking responsibility for local logistics purchasing needs by initiating and managing procurement of warehouse equipment, materials and services, and by supporting local tendering processes in alignment with the cluster logistics and procurement teams.
• Executing sustainability initiatives within the warehouse and supporting cluster‑level projects by implementing global process standards locally.
• Ensuring that global system, process and organizational requirements are correctly deployed and followed within the warehouse operations.

Warehouse Manager – In-House Operations, Logistics Execution

• Own strategy and lifecycle for 2–3 core product families and supporting products
• Turn customer and clinician pain points into clear positioning and messaging
• Provide product content (key claims, feature–benefit framing, competitive insights) to Sales Enablement, Marketing, and Clinical teams
• Support pricing, forecasting, and portfolio prioritization with commercial insights
• Partner with sales teams to ensure alignment with the sales process and rep workflows
• Track market trends and competitive activity to guide product evolution
• Drive product updates and launch activities with global marketing, supply chain, regulatory, and clinical teams

Product Manager – Wound Care

Marketing

• Support in creating content for various online channels
• Preparation of cross-country performance reporting including relevant KPIs
• Preparation and analysis of market and competitor data
• Assistance in developing international marketing concepts based on consumer insights
• Support in the operational implementation of the marketing strategy in close cooperation with advertising agencies and country affiliates
• Support for global projects and (re-)launch processes
• Independent handling and coordination of inquiries from 1st level customer support

Key Account Manager – Residencias y Sociosanitarios

Talent Acquisition Partner

Performance Manager

Global Manager

Key Account Manager

Accountant

Product Manager – Continence Management

Trainee Regulatory Affairs

Customer Service, Pharmacy

Key Account Manager

HR Total Rewards Specialist, Expert

Warehouse Manager – In-House Operations, Logistics Execution

Product Manager – Wound Care

Working Student Online Marketing