HarperCollins Publishers

Operations

• Oversee day-to-day customer operations for the division, including order management + consolidation, freight + shipment processes, vendor set up + compliance, and digital operations + workflows.
• Spearhead operational efficiency projects with internal stakeholders and our customers to streamline workflows to support accounts.
• Develop + implement operational best practice processes and documentation for our customers, including needs around freight management, affidavits, carton packaging and other key functions.
• Partner with customer service and logistics teams for best practices to support customers including management of returns, damages, online ordering, and customer engagement.
• Develop + execute reporting around key account orders to identify workflow issues, waste management, and best practices around order types.
• Develop and analyze reporting from our Inventory and Sales teams to identify cost savings and operational opportunities with an eye for innovation.
• Project manage new initiatives for customer operations, including managing schedules, requirements, and deliverables.
• Serve as customer operations liaison with IT/Solutions team for systems needs, improvements and opportunities.

Associate Director, Sales Operations