Department Operations Manager – Customer Operations
Capital One
Associate Director, Sales Operations
HarperCollins Publishers
full-time
Posted on:
Location: New York • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $100,000 per year
Job Level
Senior
About the role
- Oversee day-to-day customer operations for the division, including order management + consolidation, freight + shipment processes, vendor set up + compliance, and digital operations + workflows.
- Spearhead operational efficiency projects with internal stakeholders and our customers to streamline workflows to support accounts.
- Develop + implement operational best practice processes and documentation for our customers, including needs around freight management, affidavits, carton packaging and other key functions.
- Partner with customer service and logistics teams for best practices to support customers including management of returns, damages, online ordering, and customer engagement.
- Develop + execute reporting around key account orders to identify workflow issues, waste management, and best practices around order types.
- Develop and analyze reporting from our Inventory and Sales teams to identify cost savings and operational opportunities with an eye for innovation.
- Project manage new initiatives for customer operations, including managing schedules, requirements, and deliverables.
- Serve as customer operations liaison with IT/Solutions team for systems needs, improvements and opportunities.
Requirements
- College degree or equivalent work experience
- Minimum of 4+ years’ experience in an Operations or Business Analytics role
- Must be proactive, detail-oriented and incredibly organized
- Ability to work well independently or with a team
- Excellent project management skills, with the ability to work across multiple deadlines
- Project management experience with tools like Asana, JIRA, Airtable, etc. a plus
- Exceptional communication skills, with the ability to work with a variety of stakeholders across different divisions
- Advanced Excel skills, including the ability to handle reporting, pivot tables, and data validation
- Experience with ONIX and metadata a plus
- Ability to multi-task, prioritize and take initiative
