Harper (YC W25)

Customer Specialist

• Handle back-to-back customer calls. Continuous engagement throughout your shift; every call matters.
• Capture information with precision. Type while you talk, listen while you enter data, hold accuracy at speed.
• Be the face of Harper. Professional, confident, helpful — call after call, hour after hour.
• Flag edge cases. Identify exceptions and escalate when needed.
• Feed the system. Clean, accurate notes are the raw material for everything built on top of intake; the patterns you flag improve the product.

Customer Intake Specialist