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Customer Intake Specialist
Harper (YC W25)Customer Intake Specialist at Harper handling high-volume customer calls. Capturing precise information to support business operations in an AI-native insurance company.
Posted 7/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer engagement and communication skills while managing high-volume calls. Proficient in multitasking and maintaining accuracy in data entry, with a focus on professional demeanor and reliability in a regulated environment.
Highest-signal resume keywords
High-Volume Customer EngagementStrong Typing SpeedProfessional CommunicationCRM Software ExperienceBilingual (Spanish)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
MultitaskingProfessionalismConfidenceHelpfulness
Tools & Technologies
Call-Center Software
Industry Keywords
Insurance ExperienceFinancial Services ExperienceRegulated-Industry Experience
About the role
Key responsibilities & impact- Handle back-to-back customer calls. Continuous engagement throughout your shift; every call matters.
- Capture information with precision. Type while you talk, listen while you enter data, hold accuracy at speed.
- Be the face of Harper. Professional, confident, helpful — call after call, hour after hour.
- Flag edge cases. Identify exceptions and escalate when needed.
- Feed the system. Clean, accurate notes are the raw material for everything built on top of intake; the patterns you flag improve the product.
Requirements
What you’ll need- prior experience in high-volume phone or customer-facing roles
- strong typing speed and multitasking
- professional communication
- reliable internet and a quiet work environment
- availability Monday–Friday with coverage across ET and PT
- Nice to have: insurance, financial services, or regulated-industry experience; bilingual (Spanish); CRM or call-center software experience.
Benefits
Comp & perks- Health, dental, and vision insurance