Lead technical onboarding and enablement programs to drive high customer adoption and satisfaction.
Serve as a trusted technical advisor to customer teams, understanding their goals and challenges.
Plan and deliver regular Business Value Reviews to demonstrate progress toward customers’ goals, product usage, and realized value.
Proactively monitor customer health and usage metrics.
Deliver hands-on support in the Infrastructure-as-Code module.
Guide customers in building and improving Internal Developer Platforms on Kubernetes.
Contribute your expertise to new domains such as Software Engineering Intelligence (SEI).
Act as the voice of the customer internally.

Requirements

Senior-level experience (typically 5+ years) in DevOps, SRE, or related engineering roles
Strong communication and presentation skills with the ability to influence stakeholders
Experience in customer-facing technical roles (e.g. Solutions Architect, CSE, Professional Services) is a plus
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience)
Relevant certifications (e.g. AWS, GCP, Kubernetes, Terraform) are advantageous

Benefits

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

DevOpsSREInfrastructure-as-CodeKubernetesSoftware Engineering Intelligencecustomer health metricsproduct usage metricsBusiness Value Reviewstechnical onboardingInternal Developer Platforms

Soft skills

communication skillspresentation skillsinfluencing stakeholderscustomer advocacyproblem-solvingtechnical advisorycustomer satisfactioncollaborationleadershipcustomer engagement

Certifications

AWSGCPKubernetesTerraform