Senior Analyst, Operational Performance
HarmonyCares
full-time
Posted on:
Location Type: Hybrid
Location: Brentwood • Tennessee • United States
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Job Level
About the role
- Delivering data-driven insights that strengthen care delivery operations, improve clinical and financial performance, and support the evolution of strategic care models
- Partner closely with Medical Group leadership to evaluate operational effectiveness, optimize capacity and staffing models, and drive measurable improvements across the organization
- Act as a subject matter expert in performance analytics, strategic planning, and operational management
- Work cross-functionally with clinical, operational, finance, and strategy teams to analyze trends, design scalable reporting solutions, and translate complex data into actionable recommendations
- Enable leaders to make informed decisions that enhance financial performance, operational efficiency, quality outcomes, and overall care delivery effectiveness
- Drive performance visibility across the Medical Group executive team through actionable reporting, insight development, and structured performance reviews
- Assist strategic operations leaders in the Medical Group annual budget process, partnering with leaders to translate business needs into structured staffing and financial models
- Serve as a strategic thought partner to operations and finance leadership by proactively identifying emerging risks, trends, and performance inflection points
- Partner with leaders to define reporting needs and translate requirements to data and finance teams, maintaining ownership of designated reporting assets including operating and financial KPIs
- Own the creation and maintenance of productivity and performance reports in collaboration with operations, finance, and data teams
- Work with operations leadership to establish performance expectations related to productivity, staffing, utilization, and financial outcomes
- Establish and maintain a repeatable performance management cadence to review operational and financial results, highlighting key insights and recommended actions to support organizational profitability
- Develop, maintain, and enhance analytical models, dashboards, and performance reports related to operational performance, profitability, and overall Medical Group performance
- Identify performance trends, gaps, and improvement opportunities using advanced analytics, statistical methods, and root-cause analysis
- Translate complex data into clear, actionable insights for operational and clinical leaders
- Monitor KPIs across care sites, programs, and teams to ensure accuracy, consistency, and relevance
- Conduct scenario modeling, forecasting, and impact analyses to guide strategic decision-making
- Analyze internal performance data to inform long-term care delivery strategy and operational model evolution
- Build tools, frameworks, and processes that enable care teams to measure, track, and optimize their performance
- Partner with operations, clinical leadership, technology, and quality teams to ensure performance insights translate into practical execution
- Lead or support performance improvement initiatives using data-driven problem solving, workflow analysis, and operational modeling techniques
- Provide analytical expertise to support business cases, pilot programs, and scaling of new care delivery capabilities
- Ensure data accuracy, integrity, and alignment across systems and reporting sources
- Collaborate with data engineering and BI teams to optimize data pipelines, metric definitions, and governance standards
- Create standardized reporting templates and dashboards that improve transparency and support consistent decision-making
Requirements
- Bachelor’s degree in analytics, finance, healthcare administration, business, statistics, or a related field
- 4+ years of experience in healthcare analytics, operations, performance improvement, finance, strategy, or related roles
- Prior experience in health systems, ambulatory care, MSOs, value-based care, or care model innovation
- Advanced proficiency in Microsoft Office, including Excel (XLOOKUP, VLOOKUP, INDEXMATCH, SUMIFS, pivot tables)
- Strong proficiency with analytical and BI tools such as SQL, Python or R, Tableau or Power BI, and Excel
- Demonstrated ability to convert complex datasets into actionable insights for operational and clinical stakeholders
- Experience developing dashboards and analytics solutions at scale
- Demonstrated integrity and discretion in handling confidential and sensitive information
- Ability to communicate complex analyses through clear, concise, and actionable narratives tailored to executive and clinical audiences
- Experience working with care delivery data such as clinical quality metrics, throughput, access, utilization, cost, or population health data
- Familiarity with LEAN, Six Sigma, operational improvement methods, or healthcare quality frameworks preferred
- Understanding of care delivery workflows, clinical operations, and quality performance metrics preferred
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare analyticsperformance improvementfinancial modelingdata analysisscenario modelingforecastingroot-cause analysisdashboard developmentstatistical methodsdata-driven problem solving
Soft Skills
analytical expertisecommunicationcollaborationstrategic thinkingproblem solvingintegritydiscretionactionable insightsleadershiporganizational skills