Outreach Specialist, Bilingual Spanish
HarmonyCares
full-time
Posted on:
Location Type: Remote
Location: Missouri • United States
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Salary
💰 $15 - $24 per hour
Job Level
About the role
- Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner
- Answer incoming calls from members and case managers as well as return voice mail messages
- Contact Health Plan members via provided lists to secure appointments
- Follow specific talking points and protocols for outreach
- Secure visits via scheduling software efficiently
- Demonstrate excellent customer service skills at all times
- Utilize exceptional communication and social skills to explain the importance of annual assessment
- Conduct follow-up calls to members prior to scheduled dates
- Confirm and verify demographic and contact information
- Verify member’s insurance active status and accurately enter the insurance information
- Escalate problems or concerns associated with field providers to the manager
- Meet set performance standards and departmental goals
Requirements
- High School graduate or equivalent
- Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications
- Self-motivated and able to work independently
- Demonstrable success in quickly building telephonic relationships with prospective customers
- 1+ year of call center experience, or relevant tele-sales experience (preferred)
- Basic knowledge of medical terminology (preferred)
Benefits
- Health, Dental, Vision, Disability & Life Insurance, and much more
- 401K Retirement Plan (with company match)
- Tuition, Professional License and Certification Reimbursement
- Paid Time Off, Holidays and Volunteer Time
- Paid Orientation and Training
- Great Place to Work Certified
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experiencetele-sales experiencescheduling softwareinsurance verificationdata entrymedical terminology
Soft Skills
customer servicecommunication skillssocial skillsself-motivatedindependent workrelationship building
Certifications
High School diploma