HarmonyCares

Scheduling Analyst

HarmonyCares

full-time

Posted on:

Location Type: Office

Location: Ann Arbor • Missouri • United States

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About the role

  • Develop and maintain provider schedules to meet patient needs.
  • Manage provider census through proactive census risk management.
  • Manage market census to ensure the right patients are seen at the right time based on HarmonyCares risk tiering and inactivation process.
  • Collaborate with local leadership to maximize scheduling system and ensure patient requests are communicated.
  • Maintain relationships and effectively communicate HarmonyCares services with patients and family members.
  • Place and receive phone calls to facilitate effective scheduling function.
  • Escalate scheduling concerns, and issues, both internally and externally
  • Adhere to patient confidentiality policies and procedures.
  • Attend required meetings and in-services.
  • Collaborate with manager, teammates, and other HarmonyCares employees.
  • Perform other duties as required.

Requirements

  • 2+ years college, and/or equivalent experience
  • 2 years of healthcare or customer service experience required
  • Strong analytical and critical thinking skills
  • Moves quickly to solve complex, real-time issues
  • Possesses excellent written and verbal communication skills
  • Ability to think logically and process sequentially with a high level of detailed accuracy and efficiency.
  • Intermediate computer skill set level with a strong foundation and working knowledge of Microsoft Office Suite (Excel, PowerPoint, Outlook)
Benefits
  • Health, Dental, Vision, Disability & Life Insurance, and much more
  • 401K Retirement Plan (with company match)
  • Tuition, Professional License and Certification Reimbursement
  • Paid Time Off, Holidays and Volunteer Time
  • Paid Orientation and Training
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
scheduling managementcensus risk managementpatient confidentiality policiesanalytical skillscritical thinking
Soft Skills
communication skillsproblem-solvingcollaborationattention to detailorganizational skills