Harmonic Security

Deployment Engineer

Harmonic Security

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Tech Stack

Jamf

About the role

  • Serve as the primary technical contact for customers, handling inbound and proactive support cases
  • Provide Level 1 and Level 2 support for login issues, configuration questions, and platform behavior
  • Investigate and triage technical issues by gathering logs, HAR files, memory images, firewall configurations, and environment details
  • Respond to customers clearly, thoughtfully, and efficiently—this is a customer-facing engineering role
  • Coordinate internally to ensure critical steps are completed for each customer (e.g., onboarding, SSO setup, required configuration baselines)
  • Track and manage operational touchpoints with precision, ensuring visibility, accountability, and auditability
  • Own or contribute to internal and customer-facing documentation, working closely with Solution Architects and QA to align content and guidance
  • Use internal tooling (e.g., MDM systems like Intune) to simulate, validate, or reproduce customer environment issues, especially for endpoint components
  • Produce root cause analyses (RCAs) after incidents involving customer environments
  • Provide feedback to engineering and product teams via the Intercept Team, including participation in design reviews
  • Collaborate with QA to verify environment-specific behavior and ensure fixes are reproducible

Requirements

  • What You Bring
  • - 4+ years in a technical customer-facing engineering role (e.g., Field Engineer, Support Engineer, Deployment Engineer)
  • - Strong technical troubleshooting skills across web, identity (e.g., SSO), browser, and endpoint environments
  • - Familiarity with tools like HAR capture, browser dev tools, system logs, and security policy review
  • - Experience using or administering MDM platforms (e.g., Intune, Jamf, Kandji) for environment testing or deployment validation
  • - Excellent written and verbal communication skills, especially when translating technical information for customers or documenting processes
  • - Ability to organize, track, and communicate cross-functional operational workflows involving Support, QA, Product, and Solutions
  • - Proficiency with tools like Notion, Confluence, Jira, or equivalent systems for content and process management
  • - Comfort participating in post-incident reviews and drafting RCAs
  • - Passion for ensuring customer satisfaction by making complex systems work reliably at scale
Benefits
  • Why Join UsThis isn’t just a job; it’s an opportunity to be part of a team that is redefining cybersecurity. We believe today’s talent is tomorrow’s success, and we’re committed to creating an environment where you can do the best work of your life.
  • - Competitive pay and meaningful equity with a direct stake in Harmonic’s success
  • - Comprehensive benefits, pension plan, generous PTO, and flexible hybrid work
  • - A small, passionate team that values transparency, creativity, and learning
  • - Thoughtful leadership that cares deeply about growth, impact, and people
  • - Annual global offsites (past trips include Lisbon and Nashville)
  • - The chance to directly shape both our product and our culture as we build a category-defining company

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical troubleshootingweb environmentsidentity managementbrowser environmentsendpoint environmentsroot cause analysisconfiguration managementMDM platformsSSO setupenvironment testing
Soft skills
customer-facing communicationwritten communicationverbal communicationorganizational skillscross-functional collaborationattention to detailproblem-solvingcustomer satisfaction focusdocumentation skillsoperational tracking