Harmonic Security

Product Operations

• **What You’ll Do**
• **Build the Product Operating System**
• - Design and implement a clear, lightweight operating model for how ideas move through capture → discovery → prioritisation → delivery.
• - Establish core product rituals (roadmap reviews, planning cadences, discovery forums, release readiness) and ensure they’re predictable, efficient, and widely adopted.
• - Develop templates, frameworks, and standards that support high-quality discovery and decision-making.
• - Proactively identify bottlenecks and lead improvements that increase speed, consistency, and alignment.
• **Create a High-Fidelity Product Insights Engine**
• - Partner with PMs, Engineering and TechOps to ensure robust instrumentation and clarity around key product metrics.
• - Build dashboards, reports, and telemetry views that provide trusted insight into product performance and customer behaviour.
• - Consolidate data and signals from Sales, CS, Marketing, Support, research, and analytics into clear, actionable narratives.
• - Produce regular insight briefs that inform strategy, surface emerging opportunities, and strengthen prioritisation.
• **Drive Cross-Functional Alignment & Communication**
• - Ensure GTM teams have a clear, anticipatory view of product strategy, roadmap changes, and release timelines.
• - Lead cross-functional launch governance, aligning timelines, dependencies, and communication across teams.
• - Facilitate centralised forums - Release Overviews, Sales Insights sessions, roadmap conversations - that bring teams together with shared context.
• - Maintain structured feedback loops, ensuring field insights reliably influence product decisions.
• **Own Product Tooling, Infrastructure & Enablement**
• - Manage and optimise our product management tooling ecosystem.
• - Configure workflows, define standards, and drive adoption across Product and Engineering.
• - Introduce new tools or automation where they meaningfully improve collaboration, visibility, or insight.
• - Support PMs with data, reporting, and tooling so they can stay focused on high-impact product decisions.

Product Operations Manager

Operations

• Provide TechOps support for employees when needed, covering core tools, devices, and day-to-day issues while focusing on building self-service and automated systems that reduce manual intervention over time.
• Lead the migration onto a new identity provider, including planning, implementation, communication, and post-migration support.
• Design and build an AI-driven TechOps chatbot, using automation tools such as Tines to handle common requests, guide troubleshooting, and reduce repetitive support tasks.
• Develop and maintain internal tools and workflows that support onboarding, offboarding, access control, SaaS administration, and routine operational tasks.
• Own endpoint management across macOS (primary), with additional coverage for Windows and Linux using tools such as Kandji, Intune, or FleetDM.
• Administer core productivity platforms, including Google Workspace, Okta, Notion, Slack, Jira and other key SaaS tools.
• Work directly with teams across the business to understand their technical needs, design solutions, and build lightweight tools.
• Support company offsites and large events, ensuring employees have reliable access to devices, connectivity, and key systems.
• Maintain a security-first approach, partnering with the Security team to implement controls, support audits, and reinforce secure-by-default practices across the company.
• Create internal documentation and knowledge resources that improve transparency, reduce support dependency, and help employees resolve issues independently.
• Contribute to the long-term development of the TechOps function, helping shape a team that combines operational support and engineering-led tooling development.

Senior TechOps Engineer

Account Executive

• Own the full sales cycle: prospect, qualify, demo, negotiate, and close
• Build and manage pipeline across assigned territory
• Develop account strategies in partnership with leadership
• Drive outbound prospecting and convert inbound leads
• Deliver compelling, tailored presentations and product demos
• Collaborate with Marketing, Product, and Customer Success for alignment and feedback
• Represent Harmonic at customer meetings and industry events
• Contribute to shaping our sales playbook and scaling best practices

Financial Planning and Analysis

• Lead Series B readiness: financial model, data room, board prep, and investor narrative.
• Partner with CEO / VP of Company Ops on fundraising strategy, investor relations, and capital allocation decisions.
• Build credibility with current and prospective investors.
• Own budgeting, forecasting, and scenario planning across the business.
• Define and track key SaaS metrics (ARR, NRR, CAC payback, burn multiple, etc.).
• Provide actionable insights to guide GTM investments, hiring, and product strategy.
• Oversee core accounting, tax, and audit readiness.
• Ensure GAAP compliance and scalable processes for revenue recognition.
• Implement financial systems (ERP, expense management, FP&A tools) appropriate for a scaling SaaS company.
• Partner with Sales on quota-setting, comp plans, and pipeline forecasting.
• Work with Product/Engineering to align spend with roadmap priorities.
• Collaborate with People/HR on headcount planning, comp, and equity strategy.
• Initially act as both strategist and operator (hands-on IC).
• Over time, recruit and lead a high-performing finance and accounting team.
• Establish a culture of rigor, transparency, and strategic partnership.
• Build board-level reporting and operating cadence.
• Stand up real-time dashboards and reporting infrastructure (ideally AI-enabled).
• Benchmark Harmonic against cybersecurity SaaS peers.

Product Operations Manager

Senior TechOps Engineer

Account Executive

VP – Head of Finance