Harmoney

Implementation Specialist

• Sit between customers, product, and engineering to ensure live implementations work
• Work with compliance and risk teams to understand their processes
• Translate customer processes and needs into user stories for engineers
• Configure the Harmoney platform for KYC and AML workflows
• Own testing and validation before customer sign-off
• Distinguish scalable product features from one-off customer requests
• Write user guides and knowledge base articles
• Manage multiple implementations simultaneously
• Structure ambiguous or incomplete requirements and communicate automation limitations to clients

Implementation Consultant / Functional Analyst