HarborLab

Customer Success Manager

HarborLab

full-time

Posted on:

Location Type: Hybrid

Location: Athens • Greece

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About the role

  • Own the ongoing relationship with a portfolio of customers after onboarding, acting as their primary point of contact.
  • Support customers in achieving their goals by guiding adoption and effective use of HarborLab over time.
  • Build strong, trust-based relationships with customer stakeholders through regular engagement and understanding of their needs.
  • Maintain awareness of customer usage, engagement, and overall health to identify risks and opportunities early.
  • Support customer growth by identifying ways HarborLab can deliver additional value as customer needs evolve.
  • Contribute to customer advocacy by capturing feedback, learnings, and success stories as customers realize value.
  • Work closely with internal teams to ensure customer needs are understood and addressed as the product and services evolve.

Requirements

  • Experience in a customer-facing B2B SaaS role such as Customer Success, Account Management, or Implementation, working with active customer portfolios.
  • A solid understanding of how customers adopt software over time and how value is realized through consistent usage and engagement.
  • The ability to build trusted, professional relationships with customer stakeholders and act as a reliable day-to-day partner.
  • A sharp, structured way of thinking, with the ability to break down problems, ask the right questions, and propose practical solutions.
  • Strong communication and problem-solving skills, with confidence working across teams to move things forward.
  • A collaborative mindset, enjoying teamwork and shared ownership of outcomes rather than working in isolation.
  • Comfort using data, signals, or basic metrics to understand customer health, usage patterns, and areas for improvement.
  • Experience working in operational, logistics, or process-driven environments is a plus, but not required.
  • A healthy sense of ambition, with motivation to grow, learn, and take on increasing responsibility over time.
  • Familiarity with maritime, logistics, or operations SaaS is a plus.
Benefits
  • Attractive compensation package based on experience and skillset
  • 30 days of paid annual leave
  • Comprehensive private health insurance coverage for your entire family
  • Hybrid way of work
  • Yoga classes, Life Coach, Running Coach and Kick-Boxing Sessions
  • Cool start-up environment (with swag, and much more)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScustomer successaccount managementimplementationcustomer engagementdata analysismetricsproblem-solving
Soft Skills
relationship buildingcommunicationcollaborationstructured thinkingteamworkadaptabilityambition