Senior Manager, Information Services
HappyCo
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own the end-to-end lifecycle management of HappyCo's SaaS systems and software tools
- Leveraging HappyCo’s existing Torii solution, update and maintain inventory of all systems, including ownership, licensing, renewals, usage, and integration dependencies
- Evaluate ROI of existing systems, and recommend new systems or consolidation opportunities to improve efficiency and reduce redundancy
- Partner with department heads to understand business needs and ensure systems align with operational requirements
- Partner with Security resources to establish and enforce governance policies for system access, user provisioning, and de-provisioning
- Coordinate with People Team on onboarding and off-boarding processes for hardware and any software not auto-provisioned, to ensure timely access management
- Manage vendor relationships and serve as primary contact for SaaS providers
- Negotiate contracts, renewals, and pricing with vendors in partnership with Finance and the department leaders who are primary users of each tool
- Identify opportunities to improve workflows through better system integration and automation
- Develop a strategic roadmap for HappyCo's information services and SaaS ecosystem
Requirements
- 6-8 years of experience in IT operations, SaaS management, or related roles
- Proven track record managing enterprise SaaS applications and vendor relationships
- Strong understanding of SaaS licensing models, security, and compliance requirements
- Experience leveraging AI tools to enhance operational efficiency
- Experience working in or supporting remote-first organizations
- Excellent project management and organizational skills
- Strong communication and stakeholder management abilities
- Analytical mindset with experience in cost optimization and ROI analysis
Benefits
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends to support Wellness and Home Office expenses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaS managementIT operationsvendor managementROI analysiscost optimizationsystem integrationautomationproject managementAI tools
Soft skills
organizational skillscommunicationstakeholder managementanalytical mindset