HappyCo

Customer Success Manager

• Own and grow a book of multifamily SaaS customers with responsibility for Retention, Adoption, Product value realization
• Use AI tools and workflows to Analyze customer health, usage, and risk patterns, Surface expansion and churn risk signals, Automate reporting, insights, and executive-ready customer narratives
• Develop AI-powered customer insights: Create health dashboards, Summarize behavioral trends, Build renewal risk narratives backed by data
• Act as a consultative partner to customer leadership teams using: Data-backed recommendations, Operational insights, Outcome-focused success plans
• Partner cross-functionally with Product, Support, Services, RevOps / Analytics
• Document and operationalize repeatable AI workflows that improve CSM efficiency, Renewal predictability, Customer visibility

Customer Success Manager – AI Forward

Data Scientist

• Define and execute HappyCo’s overall data strategy aligned with company and product goals
• Establish the roadmap for analytics, machine learning, and data platform evolution
• Collaborate with Product and Engineering leadership to identify high-value opportunities for data-driven insights and AI features
• Build and mentor a small data team including data engineers and analysts
• Design and implement a canonical entity model that connects data across operational systems
• Lead the development of HappyCo’s property graph / knowledge layer, linking entities such as businesses, properties, units, inspections, work orders, and maintenance performance
• Develop entity resolution approaches using deterministic rules, fuzzy matching, geospatial matching, and machine learning where appropriate
• Oversee the architecture and evolution of HappyCo’s data platform, including the data warehouse, pipelines, and transformation layers
• Guide development of scalable data ingestion and transformation pipelines using tools such as BigQuery, Databricks, Dataflow, and Pub/Sub
• Establish best practices for data quality, lineage, and governance
• Enable internal teams with reliable analytics and insights derived from unified data
• Develop benchmark metrics and analytical models that help customers understand performance and opportunities for improvement
• Support the creation of self-service analytics capabilities across the company
• Prototype and implement predictive models that leverage unified data sets

Head of Data

Full-stack Engineer

• Design, implement, and maintain scalable platform services and APIs
• Lead delivery of roadmap-critical platform capabilities including Property Graph and integration surfaces
• Evaluate architectural tradeoffs to ensure reliability, scalability, and extensibility
• Build and improve APIs and plugin frameworks enabling partner integrations
• Ensure integrations operate reliably across customer environments
• Improve visibility and monitoring across integration workflows
• Improve platform reliability, observability, and application performance
• Use production telemetry and monitoring data to diagnose and resolve performance issues
• Reduce operational overhead and improve system resilience
• Work closely with Product Engineering leads and stakeholders to deliver platform capabilities
• Support cross-team execution for growth and retention initiatives
• Collaborate with product leadership and engineering stakeholders
• Participate in incident response and root-cause analysis
• Implement preventative improvements based on operational learnings
• Ensure safe rollouts and strong production outcomes

Senior Engineer, Platform

Growth Marketing

• Own growth across the full funnel, from traffic and lead generation to demos booked, opportunities created, and revenue generated.
• Lead the growth marketing strategy and make high-impact decisions that directly drive company expansion.
• Constantly test, iterate, and scale what works.
• Comfortable launching new channels, optimizing underperforming programs, and tying every initiative back to measurable business outcomes.
• Execute growth strategies, drive leads and revenue, manage paid campaigns, optimize conversion rates, and track performance.

Customer Success Manager – AI Forward

Head of Data

Senior Engineer, Platform

Growth Marketing Manager