Happy Returns, a UPS Company

Manager, Location Partnerships

Happy Returns, a UPS Company

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $72,000 - $133,500 per year

About the role

  • Own day-to-day performance of Return Bar locations, ensuring strong execution across key metrics
  • Develop and enhance performance tracking and reporting; proactively identify and address performance deviations
  • Serve as the primary point of contact for escalations from Hubs and CX/CSM
  • Establish feedback loops to ensure recurring issues are addressed through durable process or product improvements
  • Conduct regular Return Bar visits to assess execution and customer experience
  • Develop and standardize a repeatable framework for site visits and audits
  • Synthesize findings into actionable insights and share with internal teams and partners
  • Translate field insights into actionable recommendations that improve efficiency, accuracy, and partner experience

Requirements

  • B.S. or B.A. degree
  • 2-5 years of experience in operations, consulting, logistics, or a similar fast-paced, execution-oriented environment
  • Experience working in cross-functional or partner-facing roles preferred
  • Strong analytical skills, with proficiency in Excel and comfort working with operational data and KPIs
  • Excellent communication skills (written and verbal), with the ability to engage both internal stakeholders and external partners
  • Strong project and program management skills, including the ability to structure ambiguous problems, manage multiple workstreams, and drive cross-functional initiatives to completion
  • High attention to detail and strong organizational skills
  • Must be a U.S. Citizen or National of the U.S., or an alien authorized to work in the U.S. for this employer.
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance trackingreportingoperational data analysisKPI analysisExcel proficiencyproject managementprogram managementprocess improvementauditinglogistics
Soft Skills
analytical skillscommunication skillsorganizational skillsattention to detailcross-functional collaborationproblem-solvingstakeholder engagementcustomer experience focusactionable insights synthesisinitiative driving
Certifications
B.S. degreeB.A. degree