Happy Returns, a UPS Company

Ecommerce

• Lead the end-to-end relationship and operating model for our newest China based customer, while supporting broader cross-border eCommerce initiatives and business growth opportunities.
• Act as the primary cross-functional program lead across marketing, business development, customer success, onboarding, operations, and product.
• Build and maintain the operating playbook for this business, including relationship cadence, governance, escalation paths, communication flows, and internal accountability.
• Partner directly with various partner roles (Leadership, Ops, day-to day etc.) based in China to drive alignment, resolve issues, and strengthen collaboration.
• Identify and close process gaps across teams to improve execution, visibility, and customer outcomes.
• Translate customer and partner needs into clear internal priorities and coordinate with product on roadmap alignment.
• Develop scalable workflows and frameworks to support additional cross-border customers as the business grows.
• Lead critical issue resolution and serve as the central point of coordination for escalations.
• Ensure key stakeholders are informed, aligned, and moving against shared goals.
• Support strategic planning and operational readiness for expansion within the China eCommerce ecosystem.

Senior Manager, China eCommerce Partnerships

Full-stack Engineer

• Own the design, implementation, delivery, and long-term maintainability of new features and systems using modern languages and frameworks such as Go, TypeScript, React, and PostgreSQL
• Lead and contribute to system architecture discussions and technical design reviews to ensure our systems are scalable, reliable, secure, and maintainable
• Proactively identify technical projects, process improvements, and advocate for burning down technical debt
• Raise the engineering bar through thoughtful code reviews, clear technical feedback, and consistent application of clean code and testing practices
• Mentor engineers through design discussions, pairing, documentation, code reviews, and knowledge-sharing sessions
• Collaborate closely with Product Managers, DevOps, QA Engineers, and cross-functional stakeholders to translate business goals into simple, durable technical solutions
• Use AI-assisted development tools thoughtfully to accelerate coding, debugging, testing, documentation, and design exploration while maintaining high standards for correctness, security, and maintainability
• Own the health and stability of our systems through thoughtful testing, monitoring, debugging, observability, and production support

Senior Software Engineer

• Design, build, and maintain backend services and data pipelines using technologies such as Go, Python, and PostgreSQL
• Own the implementation of well-scoped projects from design through deployment and monitoring
• Work with structured and semi-structured data to support analytics, product features, and internal tools
• Participate in system design discussions, contributing to decisions around data modeling, system boundaries, and scalability
• Write clean, maintainable, and well-tested code, and provide thoughtful code reviews for peers
• Debug production issues and improve system reliability through monitoring and observability improvements
• Collaborate closely with Product, Data, and other engineering teams to translate business needs into technical solutions

Platform Software Engineer

Events

• Lead partner marketing programs across announcements, product launches, enablement, case studies, collateral, events, and partner communications
• Create and maintain partner-facing materials including one-pagers, presentations, sales resources, training content, case studies, and 3PL collateral
• Manage end-to-end case study development, including interviews, drafting, approvals, and promotion
• Plan and support partner events and experiences including industry events, partner dinners, hub tours, customer visits, and retailer meetings
• Support partner and retailer conversations through presentations, enablement materials, tours, and customer-facing content that communicate the value of Happy Returns
• Build and manage partner training and enablement programs, including educational resources, scripts, and ongoing content updates
• Lead ongoing improvements to the partner website and ensure content remains accurate, relevant, and up to date
• Identify creative opportunities and channels to communicate partner updates, insights, and initiatives

Senior Manager, China eCommerce Partnerships

Senior Software Engineer

Platform Software Engineer

Marketing Manager – Partners and Events