Happy Returns, a UPS Company

Account Manager

• Own day-to-day performance of Return Bar locations, ensuring strong execution across key metrics
• Develop and enhance performance tracking and reporting; proactively identify and address performance deviations
• Serve as the primary point of contact for escalations from Hubs and CX/CSM
• Establish feedback loops to ensure recurring issues are addressed through durable process or product improvements
• Conduct regular Return Bar visits to assess execution and customer experience
• Develop and standardize a repeatable framework for site visits and audits
• Synthesize findings into actionable insights and share with internal teams and partners
• Translate field insights into actionable recommendations that improve efficiency, accuracy, and partner experience

Manager, Location Partnerships

Operations

• Analyze Data: Deep-dive into shipment configurations, warehouse locations, and/or carrier costs.
• Collaborate with Stakeholders: Work with other members of the Operations team.
• Build an MVP Tool: Create a working tool that organizes data and highlights savings opportunities.
• Create a “Runbook” and Necessary Documentation: Write clear, step-by-step instructions.
• Present to Leadership: Present findings and recommendations to Happy Returns leaders.

Manager, Location Partnerships

MBA Summer Intern – Operations