Senior Manager, China eCommerce Partnerships

Happy Returns, a UPS Company

Senior Manager leading China eCommerce partnerships and cross-border initiatives at Happy Returns. Collaborating with multiple teams to drive business growth and optimize customer experience.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $150,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner management and cross-functional leadership within the China eCommerce ecosystem, with a strong focus on stakeholder alignment and operational excellence. Proficient in developing scalable workflows and frameworks to enhance business growth and customer outcomes.

Highest-signal resume keywords

Partner ManagementProject ManagementCustomer SuccessFluency in Mandarin and EnglishCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cross-Border CommerceDigital Marketplace ExperienceProcess DefinitionOperating Model DevelopmentStakeholder Alignment

Soft Skills

Executive CommunicationRelationship ManagementJudgmentOwnershipFollow-Through

Industry Keywords

China eCommerceBusiness OperationsComplex Program LeadershipOperational ReadinessStrategic Planning

About the role

Key responsibilities & impact

Lead the end-to-end relationship and operating model for our newest China based customer, while supporting broader cross-border eCommerce initiatives and business growth opportunities.
Act as the primary cross-functional program lead across marketing, business development, customer success, onboarding, operations, and product.
Build and maintain the operating playbook for this business, including relationship cadence, governance, escalation paths, communication flows, and internal accountability.
Partner directly with various partner roles (Leadership, Ops, day-to day etc.) based in China to drive alignment, resolve issues, and strengthen collaboration.
Identify and close process gaps across teams to improve execution, visibility, and customer outcomes.
Translate customer and partner needs into clear internal priorities and coordinate with product on roadmap alignment.
Develop scalable workflows and frameworks to support additional cross-border customers as the business grows.
Lead critical issue resolution and serve as the central point of coordination for escalations.
Ensure key stakeholders are informed, aligned, and moving against shared goals.
Support strategic planning and operational readiness for expansion within the China eCommerce ecosystem.

Requirements

What you’ll need

5+ years of partner management, project management, customer success, business operations, or related cross-functional leadership experience
Fluency in both Mandarin and English, with the ability to work effectively in both languages in professional settings
Strong experience working in China eCommerce, cross-border commerce, or closely related digital marketplace environments
Proven ability to work directly with China-based partners, customers, or platform teams
Demonstrated success leading complex, cross-functional programs with multiple stakeholders
Strong executive communication, relationship management, and stakeholder alignment skills
Ability to create structure, define processes, and build scalable operating models in ambiguous environments
Strong judgment, ownership, and follow-through
Flexible schedule with the ability to support business needs across China and U.S. time zones as required
Ability to travel domestically and internationally, including periodic travel to China, based on business needs and partner requirements

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Happy Returns, a UPS Company Website LinkedIn All Job Openings 51 - 200 employees Founded 2015 🛍️ eCommerce 🛒 Retail eCommerce
Logistics
Retail Happy Returns, a UPS Company, is a leader in simplifying the product return process for customers and merchants alike. The company offers a seamless returns experience through its innovative Return Bar® network, allowing customers to return items without the hassle of boxes or labels at over 8,000 locations, including over 5,000 UPS Store locations. By combining technology with reverse logistics, Happy Returns enhances customer satisfaction while streamlining retailer operations, aiming to create a delightful return experience. Senior Manager, China eCommerce Partnerships 🔥 14 minutes ago 🇺🇸 United States – Remote 💵 $150k - $165k / year ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🗣️🇨🇳 Chinese Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead the end-to-end relationship and operating model for our newest China based customer, while supporting broader cross-border eCommerce initiatives and business growth opportunities.
Act as the primary cross-functional program lead across marketing, business development, customer success, onboarding, operations, and product.
Build and maintain the operating playbook for this business, including relationship cadence, governance, escalation paths, communication flows, and internal accountability.
Partner directly with various partner roles (Leadership, Ops, day-to day etc.) based in China to drive alignment, resolve issues, and strengthen collaboration.
Identify and close process gaps across teams to improve execution, visibility, and customer outcomes.
Translate customer and partner needs into clear internal priorities and coordinate with product on roadmap alignment.
Develop scalable workflows and frameworks to support additional cross-border customers as the business grows.
Lead critical issue resolution and serve as the central point of coordination for escalations.
Ensure key stakeholders are informed, aligned, and moving against shared goals.
Support strategic planning and operational readiness for expansion within the China eCommerce ecosystem. 🎯 Requirements
5+ years of partner management, project management, customer success, business operations, or related cross-functional leadership experience
Fluency in both Mandarin and English, with the ability to work effectively in both languages in professional settings
Strong experience working in China eCommerce, cross-border commerce, or closely related digital marketplace environments
Proven ability to work directly with China-based partners, customers, or platform teams
Demonstrated success leading complex, cross-functional programs with multiple stakeholders
Strong executive communication, relationship management, and stakeholder alignment skills
Ability to create structure, define processes, and build scalable operating models in ambiguous environments
Strong judgment, ownership, and follow-through
Flexible schedule with the ability to support business needs across China and U.S. time zones as required
Ability to travel domestically and internationally, including periodic travel to China, based on business needs and partner requirements Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Lead Product Manager – Lending Digital Experience 🔥 6 hours ago Achieve 1001 - 5000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Lead Product Manager responsible for driving digital lending experiences and optimizing application processes within Achieve's fintech environment. 🇺🇸 United States – Remote 💵 $190k - $220k / year 💰 $50M Debt Financing on 2023-06 ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Lead Product Manager – Lending Digital Experience 🔥 6 hours ago Achieve 1001 - 5000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Lead Product Manager overseeing end-to-end digital journey for loan products at Achieve. Drive execution and strategic vision for digital lending experiences in a fintech environment. 🇺🇸 United States – Remote 💵 $190k - $220k / year 💰 $50M Debt Financing on 2023-06 ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Lead Product Manager – Lending Digital Experience 🔥 6 hours ago Achieve 1001 - 5000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Lead Product Manager of Digital Experience at Achieve, overseeing digital journey for lending products. Focus on strategic vision, product integration, and cross-functional collaboration. 🇺🇸 United States – Remote 💵 $190k - $220k / year 💰 $50M Debt Financing on 2023-06 ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Lead Product Manager – Lending Digital Experience 🔥 6 hours ago Achieve 1001 - 5000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Lead Product Manager for digital lending experience at Achieve, a fintech leader in personal finance. Driving strategic vision and execution of digital application journey for loan products. 🇺🇸 United States – Remote 💵 $190k - $220k / year 💰 $50M Debt Financing on 2023-06 ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor Lead Product Manager – Lending Digital Experience 🔥 6 hours ago Achieve 1001 - 5000 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Lead Product Manager overseeing digital lending experiences for Achieve. Responsible for defining strategic vision and optimizing digital application processes. 🇺🇸 United States – Remote 💵 $190k - $220k / year 💰 $50M Debt Financing on 2023-06 ⏰ Full Time 🟠 Senior 🛍️ E-commerce 🦅 H1B Visa Sponsor View More Ecommerce specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs