Hapag-Lloyd AG

Coordinator, Customer Service – Vessel Balancing

Hapag-Lloyd AG

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • United States

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About the role

  • Ensure adherence with all Booking, Dangerous Cargoes regulations
  • Ensure daily CRM case handling, review productivity. 65 cases, per day
  • Follow-up with customers via phone and email on missing DG / Booking information
  • Handle timely escalation of GSC teams
  • Work to ensure no cargo dwells over 7 days
  • Work with PTO / OPS team to coordinate loading of cargoes
  • Coordinator with DG – Cargo Patrol team, DG GSC teams to ensure timely approval of DG.
  • Ensure IMO documentation is received for loading
  • Work with GSC Vessel Balancing team to ensure proper handling booking cancellations, rolls – with correct remarks (Vessel balancing).
  • Trace cargoes dwelling, work with GSC to ensure all requirements are met to load cargoes
  • Ensure highest quality is offered to our customers, external and internal
  • Handle COD’s request – and coordinate with GSC where required

Requirements

  • Associate degree and 2 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred.
  • Excellent communication skills.
  • Comprehensive knowledge of FIS and other HL systems.
  • Result driven team player with a proactive attitude.
  • Ability to work under pressure.
  • Goal and deadline driven.
  • Good time management skills.
  • Receptive and be able to grasp new ideas and motivate oneself for personal development.
  • Working knowledge of MS Office.
Benefits
  • Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
  • Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
  • Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
  • Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
  • Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRM case handlingcargo handlingbooking cancellationsIMO documentationdangerous cargo regulationsvessel balancingcase productivity reviewcargo tracingescalation handlingtime management
Soft Skills
communication skillsteam playerproactive attitudeability to work under pressuregoal drivendeadline driventime managementreceptiveness to new ideasself-motivationpersonal development
Certifications
Associate degree