Hapag-Lloyd AG

Senior Manager, Sales Execution

Hapag-Lloyd AG

full-time

Posted on:

Location Type: Hybrid

Location: Houston • Texas • United States

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Job Level

Senior

About the role

  • Lead, manage, develop and support a team of high-performing Account Executive, Sales Coordinators Manager and Sales Coordinators, to deliver consistent results and ensure high performance of the OOG segment.
  • Understand OOG, BB and project cargo requirements and communicate such internally effectively to achieve best results for improvement of business participation, reaching and exceeding budget targets.
  • Negotiate with clients to retain and grow current business and secure new OOG and BB, project cargo business.
  • Make sales calls individually and with the sales team to ensure quality representation and proper customer approach according to sales manual standards.
  • Provide staff with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes.
  • Drive the hiring and performance management process.
  • Work with the finance team to keep accounts current and
  • Develop commercial strategies to increase business.
  • Manage the effectiveness of new business, retention, and account growth sales efforts, and ensure that they are aligned with the overall business objectives.
  • Ensure that the sales territory meets or exceeds volume/revenue/contribution objectives.
  • Effectively communicate all account specifics to the Customer Service and Sales departments to ensure top level service, competitive pricing and process improvement based on feedback from stakeholder and customers.
  • Ensure consistent application of Hapag-Lloyd policies to all personnel actions.

Requirements

  • Bachelor’s degree and 5+ years of experience in Sales, or an equivalent combination of education and relevant experience.
  • 5+ years of specialized OOG knowledge, and/or at least 2 years of experience in a broader functional area.
  • Experience managing employees within a Sales Execution or similar department.
  • Strong communication and organizational skills, with the ability to learn new concepts, ask effective questions, and clearly relay information.
  • Demonstrated customer service excellence and strong business acumen.
  • Ability to adapt communication style and technical detail to effectively reach different audiences.
  • Skilled in preparing clear, professional written communications and documentation, including non-routine or technical topics.
  • Ability to build trust through transparency, integrity, and open communication.
  • Experience with Customer Relationship Management (CRM) systems.
  • Proficient in Microsoft Office applications, including Word and Excel.
  • This position requires travel and work, in and outside, normal working hours. Valid driver’s license required.
Benefits
  • Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.
  • Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.
  • Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.
  • Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.
  • Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Sales managementOOG knowledgeProject cargo managementCommercial strategy developmentPerformance managementCustomer service excellenceBusiness acumenSales executionNegotiation
Soft Skills
Communication skillsOrganizational skillsProblem-solvingTrust buildingAdaptabilityTeam leadershipInterpersonal skillsConflict resolutionTransparency
Certifications
Bachelor's degreeValid driver's license