Director of Operations
Hapag-Lloyd AG
full-time
Posted on:
Location Type: Office
Location: Rotterdam • Netherlands
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Job Level
About the role
- Lead, coordinate, and oversee day-to-day operations across our portfolio of container terminals
- Support the development, drive the implementation and govern global operational strategies and frameworks to optimize efficiency, productivity and throughput while optimizing cost
- Ensure terminals meet or exceed defined operational KPI’s and targets
- Support shaping the global excellence center, targeting retainment and sharing of knowledge and people across the portfolio of terminals
- Support the development of high-performance, cross-functional operational teams across regions
- Establish clear performance metrics and reporting protocols for operational management teams and regional operations leads
- Conduct regular performance reviews, address operational challenges, drive efficiency improvement, develop and govern action plans
- Oversee quality control processes to ensure consistent service delivery and customer satisfaction.
- Promote a strong safety culture across all terminals; support environmental sustainability initiatives
- Collaborate with senior management to shape mid- and long-term operational strategy and investment planning.
Requirements
- Bachelor’s degree in Maritime Studies, Port Management, Logistics, Engineering, or related field (Master’s preferred)
- Minimum 15 years of progressive experience in port or terminal operations, with at least 5 years in a senior leadership role overseeing multiple terminals or regions
- Proven track record in driving operational excellence and implementing best-in-class practices in a global maritime organization
- Strong knowledge of container terminal operations, equipment and technologies (TOS, automation features, data analytics)
- Having worked in both operations and project settings is considered an upside
- Exceptional leadership, communication, and stakeholder management skills
- Willingness to travel globally.
Benefits
- Competitive salary and benefits package
- Opportunity to shape the global footprint of a fast-growing terminal operator
- High-impact leadership role in a dynamic, global, and collaborative organization.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational excellenceperformance metricsquality controldata analyticscost optimizationproject managementcross-functional team developmentKPI managementsafety culture promotionenvironmental sustainability
Soft Skills
leadershipcommunicationstakeholder managementcollaborationproblem-solvingstrategic planningteam coordinationperformance reviewknowledge sharingefficiency improvement