Hanger, Inc.

Rehab Sales and Service Representative

Hanger, Inc.

full-time

Posted on:

Location Type: Office

Location: Grand Rapids • Missouri • United States

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About the role

  • Provides customer service and technical support to assigned customers through regular onsite calls.
  • Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
  • Support customers in management of Patient Notification Forms and other required paperwork.
  • Perform cycle count on each cabinet 1-2X a week.
  • Cabinet maintenance including: Ensuring cabinet tidiness and appearance, Adding/deleting products as necessary, Perform cabinet reconfigurations & relocation.
  • Trouble shoot issues with cabinet; elevate complex issues to Omincell or Account Manager.
  • Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes.
  • Function as lead role in monitoring, reporting and reducing inventory.
  • Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
  • Assist with installations as needed.

Requirements

  • Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
  • Ability to gather data, compile information, and prepare reports
  • Strong PC skills with a working knowledge Microsoft Office suite, with strong skills in MS Excel, MW Word and PowerPoint.
  • Knowledge of billing and collection procedures is a plus.
  • Knowledge of DME products and industry preferred.
  • Effective oral/written communication skills.
  • Excellent interpersonal skills.
  • HS degree; college degree a plus
  • Valid driver’s license and reliable mode of transportation
  • 1 -2 years working in a large hospital environment required
  • Experience in procurement or materials management role preferred
Benefits
  • 8 Paid National Holidays & 4 additional Floating Holidays
  • PTO that includes Vacation and Sick time
  • Medical, Dental, and Vision Benefits
  • 401k Savings and Retirement Plan
  • Paid Parental Bonding Leave for New Parents
  • Flexible Work Schedules and Part-time Opportunities
  • Generous Employee Referral Bonus Program
  • Mentorship Programs- Mentor and Mentee
  • Student Loan Repayment Assistance by Location
  • Relocation Assistance
  • Regional & National traveling CPO/CO/CP opportunities
  • Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical supportcabinet maintenanceinventory managementdata gatheringreport preparationbilling procedurescollection proceduresprocurementmaterials management
Soft Skills
communication skillsinterpersonal skillsorganizational skillsproblem-solvingleadershipattention to detailcustomer relationship managementteam collaborationtime managementadaptability
Certifications
high school diplomacollege degreevalid driver’s license