Hands Working Virtually, Inc. 

Customer Support

• Handle customer support calls and emails as front-line Tech Support Representative
• Respond to customer inquiries via phone and email in a professional and timely manner
• Use Zendesk, ShipStation, and BigCommerce (training provided if needed)
• Follow troubleshooting guides to resolve issues or escalate to Level 2 support when necessary
• Actively listen to customer issues and provide clear, empathetic solutions
• Assist in writing and updating troubleshooting documentation
• Provide basic guidance related to cars and car parts (training will be provided)