Customer Service Advisor, Remote
Handicall
full-time
Posted on:
Location Type: Office
Location: Lyon • France
Visit company websiteExplore more
Salary
💰 €1,823 per month
About the role
- Handle customer contacts remotely by applying the company’s defined procedures and tools
- Provide the most appropriate solution (inbound and/or outbound calls)
- Use active listening
- Collect and synthesize information
- Organize, prioritize and manage your activity according to call targets and as part of a team
- Manage complex situations
Requirements
- Energetic, motivated and customer-oriented
- Proficient with computer tools / basic IT skills
- Clear verbal communication
- Friendly and pleasant on the phone
- Able to take a step back and maintain perspective
Benefits
- Profit-sharing
- Incentive pay
- 75% reimbursement of transportation costs
- Health insurance
- Meal vouchers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
basic IT skills
Soft skills
active listeningcustomer-orientedclear verbal communicationfriendly demeanororganizational skillsprioritizationteam managementperspective maintenance