Handicall

Manager

• Full member of the company's Executive Committee
• Work with all company functions to ensure operational performance
• Responsible for organizing and reporting on site activities
• Client point of contact for service delivery follow-up
• Prepare and run weekly production meetings
• Manage teams and develop the skills of Team Leaders
• Act as the interface between company management and the site
• Ensure deployment of the quality management system

Site Manager

Customer Support

• Handle customer contacts remotely by applying the company’s defined procedures and tools
• Provide the most appropriate solution (inbound and/or outbound calls)
• Use active listening
• Collect and synthesize information
• Organize, prioritize and manage your activity according to call targets and as part of a team
• Manage complex situations

Site Manager

Customer Service Advisor, Remote