Property Claims Manager
Hamilton Company
full-time
Posted on:
Location Type: Hybrid
Location: Richmond • Virginia • United States
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About the role
- Review claims and related systems and processes
- Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.
- Draft disclaimers and reservation of rights letters
- Negotiate settlements, mitigate losses, and control expenses
- Adhere to Claims Best Practices, Key Controls, and file handling requirements
- Maintain a high level of communication with leadership and underwriting partners
- Ensure appropriate reports are timely prepared and disseminated
- Hire, train and develop new claims adjusters
- Supervise claims files handled by direct reports
- Review disclaimers and reservation of rights letters drafted by direct reports
- Develop claims adjusters to maximize their ability to proactively investigate, evaluate, and negotiate claims
- Lead training and development initiatives within the Team to educate and instruct claims adjusters on trends and emerging issues
- Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units
- Present to management, provide leadership, mentor staff and identify procedural improvements
- Support other functional groups within the organization
- Ensure compliance with internal corporate guidelines, processes and procedures
- Other duties as required by management
- Some travel, as required for trials & mediations, etc.
Requirements
- Minimum of seven years’ experience required in casualty claims and/or specialty claims handling or related litigation with a career history of increasing responsibility
- Experience working claims in the Excess and Surplus Market required
- Experience working with complex coverage issues required
- Multi-jurisdictional claims and litigation experience required
- Adjuster license and or certifications desired but not required
- Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
- Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
- Strong negotiating, analytical, written, and organizational skills
- Mediation and arbitration experience
- Strong computer skills (Microsoft Office Suite and in-house claims systems)
- Ability to prioritize and manage deadlines
- Ability to work both independently and collaboratively as part of a team
Benefits
- Hybrid working
- Matching 401K plan
- Medical, dental, vision, life, disability
- Generous time off (including parental leave)
- Continued support for professional development
- Gym subsidy
- My day (additional days leave for personal interests/wellness/charity work)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
casualty claims handlingspecialty claims handlingcoverage analysisliability analysisdamages analysisnegotiationclaims processesdamage evaluationsettlementmulti-jurisdictional claims
Soft Skills
communicationleadershipmentoringorganizational skillsanalytical skillsnegotiating skillsrelationship buildingteam collaborationtraining and developmentprioritization
Certifications
adjuster license