Product Support Specialist – Lab Solutions
Hamilton Company
full-time
Posted on:
Location Type: Office
Location: Reno • Nevada • United States
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About the role
- The Product Support Specialist is responsible for the day-to-day technical support on Automated Liquid Handling Products.
- Technical Support - assist customers by troubleshooting inquiries received via phone or email.
- Inquiries or requests may include questions about daily operation, specifications, documentation, software, firmware, hardware, best practices, etc.
- Log all technical support issues in a Customer Relationship Management software for tracking, reporting, and trending purposes.
- Identify systemic product issues or opportunities for product improvement and communicate them to the Product Management team.
- Create new support documentation as needed.
- Host remote meetings for troubleshooting and/or training of distribution partners, end-users, and internal personnel.
- Manage conformance reports and return material authorizations as necessary.
- All other duties as assigned.
Requirements
- Knowledge of liquid handling products.
- Basic understanding of programming concepts.
- Ability to communicate effectively with customers.
- Ability to determine and solve problems.
- Must have good verbal and written communication skills.
- Bachelor's degree in a technical or life sciences discipline required.
- Minimum of three years of support and/or client interfacing experience preferred.
- Aptitude for maintaining and controlling electromechanical devices required.
- Experience with personal computer builds and/or basic Information Technology or Information Systems preferred.
Benefits
- Competitive compensation.
- Excellent benefit package includes medical, dental, vision insurance.
- Paid vacation time.
- Paid sick time.
- Disability insurance.
- 401k.
- Tuition reimbursement.
- Opportunities for professional growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
liquid handling productsprogramming conceptstroubleshootingtechnical supportelectromechanical devicescustomer relationship management softwaresupport documentationinformation technologyinformation systems
Soft Skills
effective communicationproblem-solvingverbal communicationwritten communication
Certifications
Bachelor's degree in technical disciplineBachelor's degree in life sciences