Senior Change Manager
Hamilton Company
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Own and operate the enterprise Change Management process aligned to ITIL best practices.
- Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking.
- Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated.
- Enforce change freeze, blackout periods, and major business event protection.
- Act as final escalation point for high-risk or cross-platform changes.
- Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance.
- Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms.
- Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness).
- Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance.
- Use Azure DevOps as the authoritative platform for: Change records and approvals, Release tracking and milestones, Risk, impact, and dependency documentation, Evidence for audit and compliance.
- Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change.
- Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business.
- Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users.
- Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents.
- Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301).
- Maintain clear audit trails, approvals, and evidence for all material changes.
- Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.
Requirements
- 8+ years’ experience in IT Change Management, Release Management, or Service Management roles.
- Deep, practical experience with ITIL-aligned change control and Change Control Boards (CCB).
- Strong hands-on experience using Azure DevOps to manage changes, releases, workflows, and reporting.
- Proven experience coordinating complex, cross-team releases in enterprise environments.
- Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery.
- Experience operating in regulated environments with audit and compliance requirements.
- Excellent stakeholder management, facilitation, and decision-making skills.
- ITIL v4 certification (or equivalent) is desirable.
- Experience integrating change governance with DevOps / CI-CD pipelines is desirable.
- Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks is desirable.
- Experience designing dashboards and KPIs for executive reporting is desirable.
Benefits
- Hybrid working
- Matching 401K plan
- Medical, dental, vision, life, disability
- Generous time off (including parental leave)
- Continued support for professional development
- Gym subsidy
- My day (additional days leave for personal interests/wellness/charity work)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Change ManagementRelease ManagementService ManagementChange ControlChange Control Boards (CCB)CI/CD pipelinesChange governanceRisk managementAudit complianceTrend analysis
Soft Skills
Stakeholder managementFacilitationDecision-makingCommunicationCollaborationProblem-solvingLeadershipOrganizational skillsAnalytical skillsReporting
Certifications
ITIL v4 certification